--00000000000027caec05fe3fe8c6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you -Sumira On Fri, Jun 16, 2023 at 7:18=E2=80=AFAM Timothy Thomas wrot= e: > No response yet. They need to clear their balance first. > > On Fri, Jun 16, 2023 at 10:18=E2=80=AFAM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Tim, >> >> Did you get a reply from the client? >> Are we giving them a credit? >> >> Thanks, >> Sumira >> >> On Thu, Jun 15, 2023 at 11:44=E2=80=AFAM Timothy Thomas = wrote: >> >>> Hi Fabio, >>> >>> We calculated that you utilized 136 hours of service since the price >>> increase took effect, which represents $462.40. >>> >>> I suggest we split the difference and offer you a credit of $231.20. >>> >>> Your account is currently 3 weeks behind. We will apply that credit on >>> your next invoice, once your account is brought up to date. >>> >>> I=E2=80=99ve copied Ali who can assist you with any other billing quest= ions. >>> >>> Best regards >>> Tim >>> >>> On Wed, Jun 14, 2023 at 6:29 PM Fabio Gatti wrote: >>> >>>> Hi Tim, >>>> >>>> Unfortunately the method it was communicated does not abide by consume= r >>>> protection law as there was no indication as to what the email contain= ed >>>> (no reference in the email title or body of the email concerning the >>>> document or purpose of the link) and it was sent by an unknown source = (our >>>> contract is with Home Care assistance and there is no mention of the T= he >>>> Key company) . How can you expect your clients to blindly open links w= ith >>>> no subject or context as to what it pertains to. Due to the fraudulent >>>> methods in which the notification was sent, the prior request to revis= e all >>>> invoices to the original price remains open. >>>> >>>> >>>> Sincerely, >>>> >>>> Fabio Gatti >>>> >>>> On Jun 14, 2023, at 9:30 AM, Timothy Thomas wrote: >>>> >>>> =EF=BB=BF >>>> >>>> Good morning Mr. Gatti, >>>> >>>> Please find enclosed a copy of the price increase notice that was sent >>>> to the email address cgatti.selection@gmail.com via our Pandadoc >>>> system on March 16th, 2023. >>>> >>>> Best regards, >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.ca >>>> [image: TheKey] >>>> >>>> >>>> >>>>>> >>>>>> ---------- Forwarded message --------- >>>>>> From: Fabio Gatti >>>>>> Date: Tue, Jun 13, 2023 at 7:05=E2=80=AFPM >>>>>> Subject: Re: Errors in invoices for Vittoria Iadipaolo >>>>>> To: Sumira Suthesan , Ali Malik >>>>> ali.malik@thekey.com> >>>>>> Cc: C Gatti , Dominique Jacobs >>>>> djacobs@thekey.com> >>>>>> >>>>>> >>>>>> Hi Sumira, Alik, >>>>>> >>>>>> Upon reviewing the invoices from May onwards, I noticed that the >>>>>> hourly rate was increased to $37.40 from the contractual value of 34= $. >>>>>> Seeing that the second paragraph of the second page of the contract >>>>>> stipulates that any change in billing rate would come w