--000000000000be81e505e197c0cd Content-Type: text/plain; charset="UTF-8" FYI Cheryl just changed leads to go to her, Taylor then me. Taneshia Persaud, RPN, GCP General Manager Home Care Assistance & Mavencare Toronto 416-855-2333 ext#281 ---------- Forwarded message --------- From: Cheryl Cartwright Date: Thu., Jun. 9, 2022, 12:44 p.m. Subject: Re: Mavencare Toronto Phone Flow To: Isabelle La Cc: Timothy Thomas , Taneshia Persaud , Keith Moore Hi Isabelle, There is a lot of confusion around our name and who we are with our clients. For this reason we would like to say....Thank you for calling Home Care Assistance and Mavencare Toronto (No "of toronto) If you are calling to inquire about our services press 1 - this should go to Cheryl, then Taneshia, then Taylor, then Sydney if possible. Otherwise it should go to Cheryl, then Taneshia, the the answering service If you are a current client press 2 - from this can we get another menu that goes for Cheryl press 1, Taneshia press 2, Taylor press 3 and Sydney press 4? Caregivers and employment inquiries press 3 - this should go to Kathryn Employment verification press 4 - goes to Kathryn All other press 5 - should go to Cheryl We would like to assume Mavencare weekend coverage by next weekend if that gives you enough time to get everything up and running? Thanks, Cheryl On Tue, Jun 7, 2022 at 7:17 PM Isabelle La wrote: > Hello Tim, Cheryl and Taneshia, > > Please be advised that your 8x8 phone system has been built out but we do > not have a recording yet, as I understand there may be some French > utilized. If you need this French component customized, please have someone > record on your behalf as soon as possible and provide us the recording so I > can upload for the Office Hours Auto-Attendant. In English, the script is > usually as below, though I know there will be some things removed as I > understand you don't do your payroll system through us for employment > verification requests but I'm giving you the shell script anyway. If you > only require English, I can also do this recording for you but just confirm > as I know a lot of the Canadian offices use French. > > Thank you for calling ______________, the premier partner for personalized > and dignified care. > If you are inquiring about new care, please press 1. > If you are an existing client please press 2. > Caregivers and employment enquiries please press 3. > For employment verification requests please press 4. > All others please press 5. > If you would like to hear this menu again press 9. > > > > On Thu, Jun 2, 2022 at 11:23 AM Isabelle La wrote: > >> I just sent a calendar invite for Monday, let's catch up then, thanks >> Tim. >> >> On Thu, Jun 2, 2022 at 10:58 AM Timothy Thomas wrote: >> >>> Hi Isabelle, >>> >>> Here are the numbers: >>> >>> *Main office#: *416-855-2333 ext#281 >>> >>> *Toll Free#:* 1-855-526-2702 ext#281 >>> >>> *Mavencare Sales#: *647-484-0632 **This number is on all Mavencare >>> brochures.* >>> >>> Perhaps we sh