--0000000000004c86fc0625dbeaad Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, On Fri, Nov 1, 2024 at 11:42=E2=80=AFAM Timothy Thomas wrot= e: > I'm having them pull a list of the clients off autopay - I'll send it ove= r > asap. > > Thanks! > > On Fri, Nov 1, 2024 at 11:30=E2=80=AFAM Danielle James > wrote: > >> Thank you >> Danielle James LPN >> *Milwaukee General Manager * >> *Please note my email has changed:* >> danielle.james@thekey.com >> (414) 309-4827 >> (414) 219-0300 >> TheKey.com >> [image: TheKey] >> >> >> On Fri, Nov 1, 2024 at 10:25=E2=80=AFAM Timothy Thomas w= rote: >> >>> Yes but they can manually turn it off leading to delays in processing. >>> Please remind them that under autopay they have two days to review the >>> invoice before the account is debited. If they see an error they can >>> dispute the charge and the payment will be paused. >>> >>> On Fri, Nov 1, 2024 at 10:44=E2=80=AFAM Danielle James >> danielle.james@thekey.com> wrote: >>> >>>> Hi, >>>> I was under the impression that when they sign up for ACH it is Auto- >>>> Pay. Is that incorrect? >>>> >>>> Danielle James LPN >>>> *Milwaukee General Manager * >>>> *Please note my email has changed:* >>>> danielle.james@thekey.com >>>> (414) 309-4827 >>>> (414) 219-0300 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Fri, Nov 1, 2024 at 9:33=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Good morning, >>>>> >>>>> We've seen an overall dip in new clients signing up for Auto-Pay in >>>>> Versapay. Please connect with your CSMs to ensure they're discussing = this >>>>> during the start of care process and the benefit to automating this p= rocess. >>>>> >>>>> Let me know if you have any questions >>>>> Thanks! >>>>> >>>>> -- >>>>> >>>>> *Tim Thomas* >>>>> Head of Midwest & Canada Divisions | *TheKey* >>>>> Mobile: 514.591.9387 >>>>> [image: TheKey] >>>>> >>>> --0000000000004c86fc0625dbeaad Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, On Fri, Nov = 1, 2024 at 11:42=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: I'm having them pull a list of the c= lients off autopay - I'll send it over asap. Thanks!= On Fri, Nov 1, 2024 at 11:30=E2=80=AFAM Danielle James < danielle.james@thekey.= com > wrote: Thank you=C2=A0 = Danielle James LPN= Milwaukee General Manager=C2=A0 = Please note my email has changed: danielle.james@thekey.com <font style=3D"font-family:Arial,Helvetica,sans-serif;font= -size:14px;line-height: