--000000000000fb4ebb05e713cb25 Content-Type: text/plain; charset="UTF-8" Hi Tim, Certainly, please see below for a current summary of your Canadian Phone Routing. I have not started talking about the Calgary and Winnipeg locations getting on the Canadian Standard yet but this might be a good time for you to discuss with the local leaders. Currently, only Vancouver, Oakvill/Waterloo and Toronto have been converted to the Canadian Standard. We are still waiting to onboard Montreal when Joey is set to resume again and I'll wait for your direction, Tim, on how and when to onboard Calgary & Winnipeg for the new Canadian Standard. Let me know how else I can help. *Current Calgary 8x8 IVR* Office Hours: M-F 8A-4:30P - Option 1 - New Business / Intake: Dennis, Shawntel, Chuck - Option 2 - Existing Client: Shawntel, Chandani, Jamie, Luna, Chuck, Dennis, Brian - Option 3 - Caregivers - Submenu - Calgary: Chandani - Submenu - Winnipeg: Brian - Option 9 - Repeat Menu After Hours: Forwards to Answering Service - 888-333-6609 *Current Winnipeg 8x8 IVR* Office Hours: M-F 9A-5P - Option 1 - New Business / Intake: Dennis, Shawntel, Chuck - Option 2 - Existing Client: Shawntel, Chandani, Jamie, Luna, Chuck, Dennis, Brian - Option 3 - Caregivers - Submenu - Calgary: Chandani - Submenu - Winnipeg: Brian - Option 9 - Repeat Menu After Hours: Forwards to Answering Service - 888-333-6609 *Current Calgary HCA Employees Line 8x8 IVR* Office Hours: M-F 8A-4:30P - Option 1 - Missed Clock In/Out: Shawntel, Chandani, 2 Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis - Option 2 - Calgary Sick for Shift: Shawntel, Chandani, 2 Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis - Option 3 - Time Off & Scheduling Changes: Shawntel, Chandani, 2 Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis - Option 4 - Calgary Main Line After Hours - Option 1 - Voicemail for Missed Clock In/Out: Shawntel, Chandani, 2 Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis - Option 2 - Voicemail for Calgary Sick for Shift: Shawntel, Chandani, 2 Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis - Option 3 - 888-333-6609 - Option 4 - Calgary Main Line *Current Vancouver 8x8 IVR* Office Hours: M-F 9A-5P - Option 1 - New Business / Intake: Carolina, Sharon, Cathy G, Cathy F - Option 2 - Existing Client: Carolina, Sharon, Cathy G, Cathy F - Option 3 - Caregivers: Doris, Rancy, Anna, Elizabeth - Option 4 - Recruitment: Anna, Elizabeth - Option 5 - Company Directory - Option 6 - All Others: Doris, Rancy - Option 9 - Repeat Menu After Hours: Same Menu with all Options forwarding to Answering Service - 866-798-1780 On Thu, Aug 25, 2022 at 7:48 AM Timothy Thomas wrote: > Hi Isabelle, > > Can you please confirm who is in the Ring Group for intakes in both the > Winnipeg / Calgary and Vancouver 8x8s? > > Thanks > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --000000000000fb4ebb05e