----==_mimepart_676343da4b6d4_1bb3facd11bc430791211f Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Brian, I have reached out to try and obtain the dates from the cli= ent. I will update you once I hear back. Thank you! Respectfully, So= phia Jantz Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00P= M EST Monday-Friday=C2=A0 = = On Wed, 18 Dec at 3:05 PM , Brian Fialko wr= ote: Hi Marc. What date was it for?=C2=A0 = = = = = On Wed, Dec 18, 2024 at 3:04=E2=80=AFPM Marc Atkinson wrote: = = = = = = Hi Tim, = = It's for CHSLD Manoir Beaconsfield, Clearcare ID # 3772105. = = = We spoke with them earlier today and they advised that they should have a= credit from invoice 50697-2 in the amount of $1013.85 and a credit that = should have been applied to invoice 51414 in the amount of $151.79.=C2=A0= = = If you could locate these 2 credit memos, that would be appreciated. = = Thank you! = = Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday = = = = = = = On Wed, 18 Dec at 3:00 PM , Timothy Thomas wrote: Please give me the email address and the inv= oice number and I'll see what I can find.=C2=A0 = = = On Wed, Dec 18, 2024 at 2:58=E2=80=AFPM Marc Atkinson wrote: = = = = = Hi Tim, = = Thank you for following up. = = Can you please advise on how Billing Help Desk can do this? I am not sur= e if we have access to adminmtl@thekey.com and wouldn't know which softwa= re we would need to use to do this. = = Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday ----==_mimepart_676343da4b6d4_1bb3facd11bc430791211f Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Brian, I have reached out to try and obtain the dates from the = client. I will update you once I hear back. Thank you! Respectfully, Sophia Jantz Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday=C2=A0 On Wed, 18 Dec at 3:05 PM , Brian Fialko <= ;brian.fialko@thekey.com> wrote: Hi Marc. What date was it f= or?=C2=A0 On Wed, Dec 18, 2024 at 3:04=E2=80=AFPM Marc Atkinson < billing@thekey.com >= wrote: Hi Tim, It's for CHSLD Manoir Beaconsfield, Clearcare ID # 37721= 05. We spoke with them earl= ier today and they advised that they should have a credit from invoice 50= 697-2 in the amount of $1013.85 and a credit that should have been applie= d to invoice 51414 in the amount of $151.79.