--000000000000b777fa05d92cdce3 Content-Type: multipart/alternative; boundary="000000000000b777f805d92cdce2" --000000000000b777f805d92cdce2 Content-Type: text/plain; charset="UTF-8" Thanks Tim! We'll get started right away. Cheers, [image: Scott Charles, Web Manager] Scott Charles, Web Manager U7 SOLUTIONS | Make the web work for you 78 George Street, Suite 204, Ottawa, ON K1N 5W1 Direct: 613-804-7894 Telephone: 1-888-236-1467 https://www.u7solutions.com [image: LinkedIn button] [image: Twitter button] [image: Facebook button] [image: Email list button] On Tue, Mar 1, 2022 at 1:37 PM Timothy Thomas wrote: > Sure 5 sounds reasonable. > > Thanks! > Tim > > On Tue, Mar 1, 2022 at 1:32 PM Scott Charles scott.charles@u7solutions.com> wrote: > >> Sounds good thanks for confirming Tim. >> >> Do you know how many hours you'd like to pre-purchase? The rate is the >> same as you currently pay at $105 + tax per hour. If you purchase 5 hours >> for example and we only use 3, then 2 will remain in the bank for future >> use and you can top up as needed. >> >> Once we can confirm the hours I'll get that info off to billing ASAP and >> we'll start taking care of those other issues for you. >> >> Thanks, >> [image: Scott Charles, Web Manager] >> >> >> Scott Charles, Web Manager >> U7 SOLUTIONS | Make the web work for you >> 78 George Street, Suite 204, Ottawa, ON K1N 5W1 >> Direct: 613-804-7894 Telephone: 1-888-236-1467 >> https://www.u7solutions.com >> >> [image: LinkedIn button] [image: >> Twitter button] [image: Facebook >> button] [image: Email list button] >> >> >> >> On Tue, Mar 1, 2022 at 1:11 PM Timothy Thomas >> wrote: >> >>> Hi Scott, >>> >>> Yes please apply the bank that doesn't expire so we can address these >>> little issues promptly. >>> >>> Thanks >>> >>> On Tue, Mar 1, 2022 at 10:23 AM Scott Charles >> scott.charles@u7solutions.com> wrote: >>> >>>> Hi Tim, >>>> >>>> Thanks for the info. I spoke with our developer to do some additional >>>> investigation based on the issues you mentioned above. The page with the >>>> formatting issue happened due to a conflict during our speed optimizations >>>> so we will fix this at no additional charge. >>>> >>>> Unfortunately, the scrolling issue and broken images were an >>>> existing issue on the site prior to our work and there isn't enough time >>>> left in the activity to cover these extra items since we took care of the >>>> menu problem yesterday at no additional charge. >>>> >>>> In order for us to determine the issue and implement a solution for the >>>> scrolling issue as well as remove the broken icons / push up the text to >>>> fill the gap we will have to discuss either another quote or purchasing >>>> support bank of hours to cover the work. >>>> >>>> I can create a quote similar to last time OR I can have our billing >>>> department reach out to purchase support bank of hours that never expire >>>> and can be applied to any small job or support activity you have now and in >>>> the future. Let m