--0000000000008e765d062e83e5a5 Content-Type: multipart/alternative; boundary="0000000000008e765a062e83e5a4" --0000000000008e765a062e83e5a4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] ---------- Forwarded message --------- From: Kara Sehl Date: Thu, Jan 30, 2025 at 6:13=E2=80=AFAM Subject: Re: Devices in Mary Louise's Home To: Cathy Gerth Cc: Maryham Levesque , Amanda Mansfield =EF=BB=BF Good morning, Cathy, Apologies for the delay, and thank you for your patience. There have been some changes on our team=E2=80=94Alan is no longer with us.= I=E2=80=99ve copied Amanda Mansfield, your new Lifeguard Account Manager, who will be your primary contact moving forward. We are currently coordinating a visit out west, during which we could bring a sleep pad for Mary Louise. However, we are waiting for the final confirmation of our partnership with TheKey before planning the visit and updating everyone on the next steps for engaging more clients with the new technology. Please let me know if you have any further questions. Best, *Kara Sehl * *Director of Customer Success* Cell: 418-558-1440 Toll-free: (888) 667-1224 ksehl@joinlifeguard.com Schedule a meeting [image: A blue and white logo Description automatically generated] *From: *Cathy Gerth *Date: *Wednesday, January 29, 2025 at 6:46=E2=80=AFPM *To: *Kara Sehl *Cc: *Alan Wood , Maryham Levesque *Subject: *Re: Devices in Mary Louise's Home Hello Kara I am following up on the Time away from home data as it still is not correct. Also wanting to see what you found out about the sleep pad and the time of the wait list as we discussed. This was a big selling point in having the system installed so I would like to be able to give an expected date timeline if possible. Thank you so much Cathy *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: Image removed by sender. TheKey] On Thu, Jan 16, 2025 at 1:51=E2=80=AFPM Kara Sehl = wrote: Hi Cathy, It was great speaking with you! Please find the devices listed below that were installed in Mary Louise=E2= =80=99s home. - Bedroom Radar Device (Suspected Fall Detection) - Kitchen Motion Sensor - Living Room Motion Sensor - Bathroom Motion Sensor - Front Door Sensor - Patio Door Sensor - Humidity Sensor in Bathroom (Shower sensor) - Smart Hub (Located near the router usually and is the intelligence behind the sensors, connecting them all) I understand that you and the family were excited about the sleep pad. I will speak with our Product Team regarding acquiring one for Mary Louise. I=E2=80=99ll email Howard and cc you shortly regarding the bedroom radar de= vice=E2=80=99s offline status to get his assistance in plugging it back in. I=E2=80=99ll touch base with you about the =E2=80=9CTime Away from Home=E2= =80=9D data and the next steps wi