--00000000000080f078061419ea8e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chakera, I see you sent me an email yesterday about billing. I did request last week that you allow 1 full business day for an answer as client care managers get very busy, I did not receive a response from you. I double checked my email and you did receive my vacation response yesterday as I was away, I might suggest that if you receive an "out of office" that you reach out to the local office for some help with your questions. Other individuals that you can connect with when you receive an "out of office" from me are Jessica Groen, our scheduler or Chuck, the local manager. To answer your initial question, the rate should be $39.22 for all shifts - I have a meeting today with clear care to sort out why the rate continues to change. I appreciate your patience and do ask for a response in recognition of this email. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Tue, Mar 19, 2024 at 3:55=E2=80=AFPM Chakera Dixon = wrote: > Hi Shawntel, > > Due to the lack of response the shifts have been finalized as is. > > > Thanks, > > Chakera Dixon > > > On Tue, 19 Mar at 3:43 PM , Chakera Dixon wrote: > Hi Shawntel, > > Will my billing question be answered soon? > > > Thanks, > > Chakera Dixon > > > On Tue, 19 Mar at 8:59 AM , Billing wrote: > Good Morning, > Please see the following billing questions. Thank you. > 1. Kokotailo - please review the billing rate and correct if necessary. > Kokotailo, John "Jack" Date Reg OT DOT Auth Rate Total > Justine Iris Libres 3/16 1p-5p 4 $39.22/hr $156.88 > Ngoh Joyceline Teguh 3/17 10a-2p 4 $35.00/hr $140.00 > 8.00 0.00 0.00 $296.88 > > 705137:611100 > --00000000000080f078061419ea8e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chakera,=C2=A0 I see you=C2=A0sent me an e= mail yesterday about billing.=C2=A0 = I did request last week that you allow 1 full busin= ess=C2=A0day for an answer as client care managers get very busy, I did not= receive a response from you. I double checked my email and you did receive= =C2=A0my vacation response yesterday as I was away, I might suggest that if= you receive an "out of office" that you reach out to the local o= ffice for some help with=C2=A0your questions. Other individuals that you=C2= =A0can connect with when you receive=C2=A0an "out of office" from= me are Jessica Groen, our scheduler or Chuck, the local manager.=C2=A0 To answer your = initial=C2=A0question, the rate should be $39.22 for all shifts - I have a = meeting today with clear care to sort out why the rate continues=C2=A0to ch= ange.=C2=A0 = I appreciate your patience and do ask for a response in recognition of this= email.=C2=A0 Thank you, = Shawntel Sousa, LPN Client Success Manager <span st