--0000000000006f6bb6060d974f11 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dennis sent it after I arranged it. On Thu, Dec 28, 2023 at 1:54=E2=80=AFPM Timothy Thomas wrot= e: > Who initiated the transfer? > > On Thu, Dec 28, 2023 at 2:52=E2=80=AFPM Brian Boxall = wrote: > >> Hi Jose, >> >> As per our call Joy Reimer was the one i organized the $ transfer with >> >> Joy Reimer - 204-781-5581 >> Email - hjoyreim@mymts.net >> >> On Thu, Dec 28, 2023 at 1:16=E2=80=AFPM Jose Morales wrote: >> >>> Hello Team, >>> >>> I was reviewing the previous ticket regarding this client and concern. >>> I spoke with Mr. Reimer on December 19th and informed him the E-transfe= r >>> was conducted and it would take a few business days for it to be in the= ir >>> account. After looking over the account the E-transfer was conducted o= n >>> Nov 30th. I will follow up with Mr. Reimer to verify if they see the >>> E-transfer in their account. >>> >>> >>> >>> >>> >>> Thank you for your time, >>> >>> Jose Morales >>> Billing Help Desk Billing@thekey.com 866-226-1702 >>> W: TheKey.com >>> >>> [image: TheKey] >>> >>> >>> On Thu, 28 Dec at 11:47 AM , Timothy Thomas wrote: >>> @TheKey Billing Can you please comment on the >>> email below from client John Reimer in Winnipeg Canada? Thank you >>> >>> On Thu, Dec 28, 2023 at 11:21=E2=80=AFAM Brian Boxall >>> wrote: >>> >>>> Hi John, >>>> >>>> Leave this with me. I need to escalate this issue so I will need a >>>> little time to get to the right person and review the situation and so= me >>>> people are away on holidays. >>>> >>>> I ensure it will be remedied and communicated in detail about the >>>> steps taken. >>>> >>>> On Wed, Dec 27, 2023 at 4:21=E2=80=AFPM John Reimer >>>> wrote: >>>> >>>>> Hello Brian. >>>>> As a follow-up to my earlier message, when I drew your attention to a= n >>>>> overbilling for the dates October 26th and 27th., 2023, for $1143.45. >>>>> Thereafter I received Invoice # 6321, showing a credit memo for $1143= .95, >>>>> but at the same time, that amount was withdrawn from our bank account= . This >>>>> now adds up to $2287.40 that the Key owes us. >>>>> I spoke to a guy by the name of Hose, in your Texas office on Decembe= r >>>>> 19, 2023, about this matter, however, to date, I have not heard back.= He >>>>> did not seem to understand what I was talking about. >>>>> Can you follow up on this, or let me know who I should be talking to >>>>> in Canada? >>>>> Thanks. >>>>> John Reimer >>>>> >>>> >>>> >>>> -- >>>> Brian Boxall >>>> >>>> Client Success Manager >>>> Direct 431 887 1785 >>>> Office 204 489 6000 >>>> >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >>> 607801:611100 >>> >> >> >> -- >> Brian Boxall >> >> Client Success Manager >> >> Direct 431 887 1785 >> >> Office 204 489 6000 >>