--000000000000a86d76061c85385d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It really looks like Cathy's name is associated with Shellie's email address and that Shellie does not have her own profile. Can you please look at Cathy's profile and verify the email address attached to it. And please check to see if Shellie Lim is registered as a Salesforce user. Cheryl On Fri, Jul 5, 2024 at 4:12=E2=80=AFPM Cathy Gerth wrot= e: > See Below - This was sent to Shellie - but not to me > > > 18 of 18 > Print all > In new window > Fwd: An Assessment with has been scheduled > Inbox > Search for all messages with label Inbox > Remove label Inbox from this conversation > Shellie Lim > Thu, Jun 13, 9:47=E2=80=AFAM > to me > > > ---------- Forwarded message --------- > From: Cheryl Cartwright > Date: Thu, Jun 13, 2024 at 7:18=E2=80=AFAM > Subject: An Assessment with has been scheduled > To: weblead@thekey.com > > > Hello Cathy Gerth, > An assessment for Claire Gray Claire Gray has been scheduled for you on > 6/14/2024, 12:45 PM. Please click on the link below for more details on t= he > assessment. > https://homecareassistance.my.salesforce.com/006UH00000A1xgEYAR"> Claire > Gray Claire Gray > > > > > > > *Cathy Gerth* > *Client Success Manager * > *Direct: 778-403-6148* > *Office:* 778-279-3634 > Email: cgerth@thekey.com > > [image: TheKey] > > > > > > > > On Fri, Jul 5, 2024 at 6:14=E2=80=AFAM Renee Drobek salesforcesupport@homecareassistance.com> wrote: > >> Hi Cheryl, >> >> Can you send me the link that you expected to notify these individuals? >> Also, did Shellie have a Salesforce license or just this account >> https://homecareassistance.lightning.force.com/lightning/r/Account/001UH= 00000ATEl2YAH/view >> ? >> >> >> Thanks, >> Renee >> >> >> >> On Thu, 4 Jul at 2:50 PM , CherylCartwright > ccartwright@homecareassistance.com> wrote: >> Hi again, >> >> Further to my email earlier today, Shellie Lim seems to have disappeared >> from Salesforce and Cathy Gerth is now no longer receiving any >> notifications. Is it because you are working on it? >> >> Please advise, >> >> Cheryl >> >> On Thu, Jul 4, 2024 at 1:50=E2=80=AFPM Salesforce Support > salesforcesupport@homecareassistance.com> wrote: >> >>> Hi CherylCartwright, Thank you for submitting a request to the >>> Salesforce Support team. Your request has the ticket ID 857389. Please = use >>> this ticket ID for any communication regarding this request. The Salesf= orce >>> Support team will keep you updated on the progress to resolving your >>> ticket. Thank you. >>> >>> 857389:611100 >> > --000000000000a86d76061c85385d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It really looks like Cathy's name is associated with S= hellie's email address and that Shellie does not have her own profile. = Can you please look at Cathy's profile and verify the email address att= ached to it. And please check to see if Shellie Lim is r