This is a multipart message in MIME format. ------=_NextPart_000_04F0_01DA479C.9A637310 Content-Type: multipart/alternative; boundary="----=_NextPart_001_04F1_01DA479C.9A637310" ------=_NextPart_001_04F1_01DA479C.9A637310 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chuck Apologies for the delayed response. Net Terms on all invoices are 2 = days, so when we invoice a client if theyâre not paying = according to those terms they will receive a late notice. If her payment = came in on the 27th and the invoice has a due date of the 22nd, then it = is appropriate that she received a late payment notice based on how the = systems work today. Laszlo cannot access CIBC regularly and we did not = announce a process change where by CAD leaders are no longer sending = bank reports so itâs critical these are sent regularly to avoid = delays in keying âdirect to bankâ payments. That said I am now concerned with how long its been since weâve = received one and if there are others out there weâve yet to key. = Can you send me a report for the last 3 months with payments itemized in = there, so we can look? What if other payments came in on the 27th and = havenât been keyed. Elizabeth Clark Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey From: Chuck Terlesky Sent: Thursday, January 4, 2024 8:40 PM To: eclark@thekey.com Cc: Timothy Thomas Subject: Re: FW: Calgary Bank Statement December 2023 This is the first time this year sending this report, as it might assist = with the reconciliation questions that came up. You would have had a Dec = 1st email. I thought I was to move to a monthly email - although, in this case, it = wouldn't have mattered as the payment just came in on the 27th, and the = monthly statement would have been sent in on Jan 5th. She is getting an = auto-generated email about late payments, which has happened twice = before. Laszlo has access to the bank account, so anyone from his team can = always check at any time. Chuck On Thu, Jan 4, 2024 at 2:49â¯PM > wrote: Hi Chuck Is this the first time youâre sending this report? Curious if = youâd sent it prior and we missed it? From: Chuck Terlesky = > Sent: Thursday, January 4, 2024 7:14 AM To: Vashon Palloo >; Alyson Rohane = >; Lisa = Barker >; Sheina = Stone >; = Cynthia Lum >; Elizabeth Clark = > Subject: Calgary Bank Statement December 2023 Hi All, I've attached the Calgary bank statement for December 2023. This should = assist with applying the etransfer, WCC, VIP and government payments to = the appropriate clients. Kind regards, Chuck -- Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca -- Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassado