This is a multipart message in MIME format. ------=_NextPart_000_0950_01DBA227.7484DC10 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0951_01DBA227.74850320" ------=_NextPart_001_0951_01DBA227.74850320 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The balance is on their Caregiving record, they have a separate record = for GCM services. As a result it=E2=80=99s only when it climbs this high = that we=E2=80=99d engage both you and Tim/Kelley to discuss it, but also = we know this happens to them once or twice a year and they pay so = it=E2=80=99s not a huge concern. It=E2=80=99s more just a poor = behavioral pattern =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Jen Mahoney =20 Sent: Monday, March 31, 2025 10:24 AM To: Cristina Gutierrez de Pineres = Cc: eclark@thekey.com; Lito Delapena ; William = Schmiedeknecht ; Kelley Richard = ; Timothy Thomas Subject: Re: FW: Anna Jeffrey (100547) AZA Care Management and Wellesley = Accounts Open balances.$142,402.81 - [#1034745] =20 Hi Everyone, =20 I just spoke with the Care Manager for this client and left a voicemail = for the POA. I will f/u on this matter on my own and will continue to = keep this thread updated until payment is received. =20 I'm a little confused about how this became an issue. Cristina and I = exchanged emails on 3/11/2025 and this client was never mentioned as = being behind or on the radar at all. Also, I've requested that prior to = reaching out to any clients/responsible parties, etc for AZA clients, = that I first be notified.=20 =20 My goal in doing this is so that I can f/u with the clients/responsible = parties since I'm already a known entity. There have been a lot of = miscommunications between Billing Dept and the AZA team which makes = clients uneasy. I've even been told "it looks like you don't know what = you're doing" by a client. In an effort to avoid these issues moving = forward, I ask that you please bring any and all AZA Care Mgmt/Live Well = MA client matters to my attention so I can follow-up on it myself. =20 In this particular case, the Care Manager of 10 years is retiring in a = few months so I've been trying to make my own contact with the POA while = at the same time Billing is reaching out unbeknownst to me. I want to = make sure this is handled gingerly so the POA doesn't wish to move the = client elsewhere. =20 Thanks, Jen =20 On Mon, Mar 31, 2025 at 12:03=E2=80=AFPM Jen Mahoney = > = wrote: Hi All,=20 =20 Please let me follow up. Will send update to this thread today. =20 -Jen =20 On Mon, Mar 31, 2025 at 12:02=E2=80=AFPM Cristina Gutierrez de Pineres = > wrote: Dear Elizabeth, I just wanted to let you know that Lito, my manager, confirmed Mr. = Chavez's phone number as 617-695-9799. I have already called and left a = message. I will keep trying to reach him and will keep you updated as = soon as he gets back to me. I appreciate your support! =20 O