----==_mimepart_66749bc41587d_1f53fe77ba1c2e45382470 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Everyone, I just called Bill Parrish Jr. and spoke with him. He wa= s very understanding and not upset at all. He assumed that is what happen= ed with the integration into VP (he mentioned this specifically).=C2=A0 = I advised that we can do an E-transfer asap but he declined. He told m= e his father is not going to know how to accept it. He asked for an exped= ited paper check. I confirmed that we can do this and he provided the ref= und information below: Check made out to: William Parrish Mail to= :=C2=A0 1034 Wellington Crescent Winnipeg, MB R3M 0E1 I then asked = him if he needs a couple of weeks until the next payment is processed or = if we can just process payments as normal. He told me to just process pay= ments as normal. Thus, I turned autopay back on for Donna Parrish's payme= nts. I will work with our Payment Application team to get the refund = check expedited to William Parrish, the client's husband. Thank you. = = = On Thu, 20 Jun at 4:42 PM , Lito Delapena wrote:= = = HI Brian and Tim, = = After further review of client Donna Parrish' account and payments made = since our Go Live in early may. We have discovered a duplication of the P= AD account ending in 1630 (Donna Parrish) which was also loaded onto Winn= ipeg client 158151 Dieter Peschken =C2=A0Versapay profile. = = Using the account statement provided by Bill Parrish, we were able to id= entify the payments he identified on his bank statements belonging to Die= ter Peshken totaling $33,748.40. This total is what will need to be refun= ded back to Donna Parrish' account. = = Diether Peschken's son has reached out regarding the payment failures on= this fathers account. Brian and Tim would you prefer that you speak with= Dieter Peschken's POC regarding the payments and what will be owed once = the reversals/Refunds are completed? = = = $33,748.40. is the same amount we will need to process onto the correct P= AD for Peshken (8930)=C2=A0=C2=A0 = = = = = =E2=80=8BWe will get started on the E-transfer refund template for Donna= Parrish and will get that over to you Tim. Please advise who you would l= ike us to proceed regarding Perhshken. = = Thank you, = = = = Lito Delapena = = Manager=C2=A0Customer Contact & Collections Center = = = = = = On Wed, 5 Jun at 11:05 AM , 158047 Donna Parrish = wrote: = = Clients are reporting some differences in amounts owing on Invoices for= the end of may. = = Client POA Bill Parrish JR stated that he has received=C2=A0info with am= ounts owing of both $6704 and $5042 for the end of May. = = Since invoices are no longer posted in the Family room, I cannot see thi= s. = = Can someone=C2=A0confirm the correct amount owing for the Parrish Family= to=C2=A0 Bill Jr?=C2=A0 He is CC'd on this email. = = Thank you, = = = = = Brian Boxall = Client Success Manager = =C2=A0Direct 431 887 1785 = =C2=A0Office 204 489 6000