--00000000000076189e0626464f06 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, I have made the request to the data team. Will let you know when it is done. Chris On Wed, Nov 6, 2024 at 1:21=E2=80=AFPM Timothy Thomas wrote= : > Hi Chris, > > Can we make this report available to the GMs? > > On Tue, Nov 5, 2024 at 10:46=E2=80=AFAM Christopher Reese christopher.reese@thekey.com> wrote: > >> Good Morning Everyone, >> >> We continue to see large volumes of calls to the Intake Line from >> Caregivers related to scheduling like calling off a shift, updating a >> client condition, picking up an open shift, trying to reach someone in t= he >> office, calling in late, clocking in, clocking out, etc. It appears th= ey >> are pressing Option 1 (Intake) instead of Option 3 (Scheduling) when the= y >> calling. I'm looking for your assistance to cascade a message around t= he >> correct procedure for these scheduling calls so that we can remove some = of >> the noise from our Intake Line. With the removal of the call center on >> 11/14, it will be crucial that these calls go to the correct place. >> >> The link below is to a tableau report that details the staff who are >> making these calls by month and volume of calls. Your assistance in >> helping reduce these calls is greatly appreciated. Please let me know i= f >> you have any questions and thanks for your partnership. >> >> >> https://us-west-2b.online.tableau.com/#/site/mydata/views/CaregiverIntak= eLineCallVolume/CaregiverIntakeLineCallVolume?:embed=3Dn&:iid=3D1&:origin= =3Dcard_share_link >> >> Chris >> >> >> >> >> >> --00000000000076189e0626464f06 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, I have made the request to the= data team.=C2=A0 Will let you know=C2=A0when it is done. Chris On Wed, Nov 6, 2024 at 1:21=E2=80=AFPM Ti= mothy Thomas < tt@thekey.com > wro= te: Hi Chris, Can we make this report available=C2=A0to= the GMs? On Tue, Nov 5, 2024 at 10:46=E2=80=AFAM Christopher Reese &= lt; christ= opher.reese@thekey.com > wrote: Good Morning Everyone, We continue to see large volumes of calls to the Intake Line from Car= egivers related to scheduling like calling off a shift, updating a client c= ondition, picking up an open shift, trying to reach someone in the office, = calling in late, clocking in, clocking out, etc.=C2=A0 =C2=A0It appears the= y are pressing Option 1 (Intake) instead of Option 3 (Scheduling) when they= calling.=C2=A0 =C2=A0I'm looking for your assistance to cascade=C2=A0a= message around the correct procedure for these scheduling calls so that we= can remove some of the noise from our Intake Line.=C2=A0 =C2=A0With the re= moval of the call center on 11/14, it will be crucial that these calls go t= o the correct place. The link below is to a tablea= u report that details the staff who are making these calls by month and vol= ume of calls.=C2=A0 Your assistance=C2=A0in helpi