This is a multipart message in MIME format. ------=_NextPart_000_00F2_01D9B2F5.9CDDE620 Content-Type: multipart/alternative; boundary="----=_NextPart_001_00F3_01D9B2F5.9CDE0D30" ------=_NextPart_001_00F3_01D9B2F5.9CDE0D30 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim Great questions. I think we will email clients individually to re-direct = as e-transfer is not best practice and we donât want to expose = that as an option to the broader population, weâre looking for = increased adoption of the online portal. We do not have anyone French speaking today in the call queue, how many = clients would you say we have that are unwilling/unable to speak French? = We were under the impression having a French speaking team member = hadnât seemed critical to the client experience thus far. Elizabeth Clark Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey From: Timothy Thomas Sent: Monday, July 10, 2023 6:05 AM To: Elizabeth Clark Cc: ali.malik@thekey.com; troy.riha@thekey.com Subject: Re: Document shared with you: "First email for announcement = -Remaining CAD sites -CF.docx" Thanks Elizabeth. It looks good. Two questions. 1. If a french client calls the phone number listed what happens? 2. If a client is on e-transfer what is the next step for them to sign = up? You might want to add that to the letter as we have many clients on = this method. Tim On Sun, Jul 9, 2023 at 11:31â¯PM Elizabeth Clark (via Google = Docs) > wrote: Elizabeth Clark shared a document Elizabeth Clark ( eclark@thekey.com) has = invited you to edit the following document: Hi Ali The initial message regarding our transition to a new pay/bill platform = is attached here. Please review. I do not want to send this out until we = have another discussion about the transition but would like it reviewed = following our professional translation service updated it. Just an FYI Troy, this is done and is one small part of our CAD Project = plan. = = First email = for announcement -Remaining CAD sites -CF.docx = Open Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA You have received this email because = eclark@thekey.com shared a document with you from Google Docs. -- Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 TheKey.ca ------=_NextPart_001_00F3_01D9B2F5.9CDE0D30 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:"Calibri Light"; panose-1:2 15 3 2 2 2 4 3 2 4;