This is a multipart message in MIME format. ------=_NextPart_000_0023_01D9F69E.7CC45E90 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chuck, =20 All refunds need to come from Vashon to assure all transactions are = properly keyed in NS.=20 =20 @vashon.palloo@thekey.com Please make = sure this ticket is handled and any refunded is requested today. =20 Thanks, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Chuck Terlesky =20 Sent: Tuesday, October 3, 2023 11:22 AM To: Marc Atkinson Cc: lisa.barker@thekey.com; vashon.palloo@thekey.com; = kristy.poyner@thekey.com; lito.delapena@thekey.com; Timothy Thomas = Subject: Re: Gail McFayden - [#463017] =20 Hi All, =20 To confirm - I do not have access to Net Suite so I have no visibility = on the screenshots. No one emailed me to etransfer the client funds. = Marc, in this email string, you said, "We have gone ahead and issued a = refund for this amount on 9/20". (but I was not told) =20 If you want me to refund the client through E-transfer, an email must be = sent to Tim Thomas and me for approval. This is because the refund will = appear on our P&L and must be allocated to the correct account. This can = be done on the same day, and I can happily do it upon request. Just to = let you know, Calgary can't do refunds through PAD, so we must do an = E-transfer. =20 Let's get this sorted out today - Please email me and Tim the exact = amount you wish to have E-transfered. =20 Thanks, Chuck =20 =20 =20 =20 =20 On Tue, Oct 3, 2023 at 7:36=E2=80=AFAM Marc Atkinson > wrote: Good Morning Team, =20 Just a heads up here. I reached out to Hector McFadyen late yesterday to = see if he received the refund yet, and he responded by saying he has = not. Please see below. If we can obtain some sort of update on this = today, that would be appreciated. =20 Thanks! =20 = =20 =20 On Mon, 2 Oct at 11:34 AM , Vashon Palloo > wrote:=20 Chuck, =20 This refund is part of the same batch of refunds you processed when he = had those CDHC payment issues. I assume you'd process this refund the = same way you did the others. The NS screenshot Marc sent shows the = payment reversal I entered into NS, however you're responsible for = actually refunding back to the client. On Mon, 2 Oct at 11:30 AM , Marc Atkinson > wrote:=20 Hi Vashon, =20 It's showing that you keyed the refund in NS. We just need to figure out = if the funds were deposited back into the client's checking account. =20 = =20 On Mon, 2 Oct at 11:07 AM , CharlesTerlesky = wrote:=20 I have not issued any credit to this client. No one has directed me to = process an e-transfer to this client. I can not do PAD refunds out of = the account. =20 Chuck =20 On Fri, Sep 29, 2023 at 10:32=E2=80=AFAM Vashon Palloo = > = wrote: Chuck, =20 Please advise. =20 =20 =20 --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca =20 =20 = =2