--00000000000011a7de061a2aaff4 Content-Type: multipart/alternative; boundary="00000000000011a7dc061a2aaff3" --00000000000011a7dc061a2aaff3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim and Joey, So from review with Cynthia on the payment application team we found the following clients including Yolande Abdo who were previously set up for Annual automatic payments within Converge. @Timothy Thomas Would you be able to pull a bank deposit report for these transactions so we can see if they settled before refunding them all out of converge? [image: image.png] Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Jun 5, 2024 at 12:02=E2=80=AFPM Timothy Thomas wrot= e: > Ok, please keep us posted. > > On Wed, Jun 5, 2024 at 12:56=E2=80=AFPM Lito Delapena > wrote: > >> Hey Tim and Joey, >> >> Thank you for bringing this to my attention, from whati know when we >> transitioned payment methods in Versapay the greenlight was giving to th= e >> help desk for the Payments team and Lisa. Unfortunate that this continue= s >> to become an issue. I will need to work with The payment application tea= m >> to confirm what was previously charged and will work on a refund back to >> the client. >> >> Thank you, >> >> Lito Delapena >> Help Desk Manager >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Jun 5, 2024 at 9:26=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Hi Lori, >>> >>> This is the thirds former client that has reached out saying we=E2=80= =99ve run >>> their card. Are we clearing old balances? What=E2=80=99s happening? >>> >>> Thanks >>> >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >>> >>> ---------- Forwarded message --------- >>> From: Nadim Abdo >>> Date: Wed, Jun 5, 2024 at 12:16=E2=80=AFPM >>> Subject: Re: Re: Unexpected charge? - [#821878] >>> To: tt@thekey.com , Cathy Saari >>> CC: djacobs@thekey.com , joey.taylor@thekey.com >> joey.taylor@thekey.com> >>> >>> >>> Hi - Any update please? >>> >>> This is what I see on my credit card statement (note it's in US dollars= ) >>> =E2=80=93 at this time I believe this in error on your part as we have = not used any >>> services in over a year. >>> >>> Kindly take care of this today, I will otherwise need to inform the >>> credit card company by tomorrow morning to dispute the charge so they d= on't >>> say i waited too long (the charge hit my account on saturday). >>> >>> Thanks for your attention to this. >>> >>> ------------------------------ >>> *From:* Cathy Saari >>> *Sent:* Tuesday, June 4, 2024 7:50 AM >>> *To:* tt@thekey.com >>> *Cc:* djacobs@thekey.com ; joey.taylor@thekey.com >> joey.taylor@thekey.com>; lenadimonlysignsin@outlook.com >> lenadim