This is a multipart message in MIME format. ------=_NextPart_000_0D29_01DA6996.1FDDEE60 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0D2A_01DA6996.1FDE1570" ------=_NextPart_001_0D2A_01DA6996.1FDE1570 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good, ill have Lito reach out with any questions related to the = new client audit so we know how to flag these. =20 From: Timothy Thomas =20 Sent: Tuesday, February 27, 2024 8:40 AM To: eclark@thekey.com Cc: Laszlo Kovacs ; Lisa Barker = Subject: Re: Requesting you to send the duly filled 'Direct deposit/EFT = form'-Region of Waterloo =20 I'm not certain how we will set them up in CC just yet. We will have = multiple clients with them listed as the payor. It might be possible to = use a single CC account but I can't confirm just yet.=20 =20 I will advise them of the remittance process. =20 On Mon, Feb 26, 2024 at 5:17=E2=80=AFPM > wrote: Makes sense. Do they pay for other client invoices too? Curious if this = is a parent payer set up where we will have an authorization, or will = they just be the =E2=80=9Cpayer=E2=80=9D listed in ClearCare? =20 The email to send remittance to is paymentapplication@thekey.com = =20 =20 They should include the below in the email: * Client Name (person in clearcare) * Invoice Number(s) paid * Total Payment Amount * Date of Payment/screenshot of payment confirmation =20 =20 =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 =20 From: Timothy Thomas >=20 Sent: Monday, February 26, 2024 12:51 PM To: Laszlo Kovacs > Cc: eclark@thekey.com ; Lisa Barker = > Subject: Re: Requesting you to send the duly filled 'Direct deposit/EFT = form'-Region of Waterloo =20 I just spoke with them and unfortunately this is a government agency. = They're unwilling to sign up for autopay. This is the only payment = method they support.=20 =20 On Mon, Feb 26, 2024 at 2:59=E2=80=AFPM Laszlo Kovacs = > wrote: +Lisa =20 Attached is a letter with payment info for our CAD receivables account.=20 =20 However, I=E2=80=99m concerned that as Liz points out below, that = we=E2=80=99ll get into a cash app nightmare as we receive payments that = require manual intervention to match them to the invoice.=20 =20 From: eclark@thekey.com eclark@thekey.com>=20 Sent: Monday, February 26, 2024 12:29 PM To: 'Timothy Thomas' tt@thekey.com>; 'Laszlo = Kovacs' laszlo.kovacs@thekey.com> Cc: 'Kate Goodrich' = kate.goodrich@thekey.com> Subject: RE: Requesting you to send the duly filled 'Direct deposit/EFT = form'-Region of Waterloo =20 Hi Laszlo =20 Are we comfortable w/clients sending funds direct to the bank and = emailing remittance? Historically not being on autopay requires approval = from CFO and Division head, this is similar, but also can lead to = unapplied cash if they fail to email the Payment Application DL and let = us know which invoice they=E2=80=99re paying. =20 From: Timothy Thomas