Re: Billing variance WE 03/01/26 - Montreal
- From
- Joey Taylor <joey.taylor@thekey.com>
- To
- Loretta Fasel-Slater <lslater@thekey.com>, Timothy Thomas <tt@thekey.com>
- CC
- Melissa Caltagirone <mcaltagirone@thekey.com>, Nikita Moreau <nmoreau@thekey.com>, Kristy Poyner <kristy.poyner@thekey.com>
- Date
- Fri, 6 Mar 2026 09:38:59 -0500
- Folder
- [Gmail]_Trash
📎 image.png; image.png; f73f63cb-3dac-4c60-9702-4198fef00882.png
Good Morning, Any news on this? On Wed, Mar 4, 2026 at 4:43 PM Joey Taylor <joey.taylor@thekey.com> wrote: > Good Afternoon Loretta, > > I pulled previous invoices and they are all like this. Does this mean we > have incorrectly billed this client? > > On Wed, Mar 4, 2026 at 4:24 PM Loretta Fasel-Slater <lslater@thekey.com> > wrote: > >> Hello Joey, >> >> Thank you for the clarification. I have included Kristy Poyner for >> visibility. >> >> Regarding this week's invoice 1258230, the amount billed was $2,323.33. >> The $450 difference is due to the 2/27 12:00 a.m. to 8:00 p.m. (B) shift >> not being invoiced, as NetSuite is programmed to bill live-in rates on the >> (A) shift. Additionally, the (A) shift from 8:00 p.m. to 11:59 p.m. on 2/27 >> was entered as non-billable (N/A). >> >> The live-in billed amount must be applied to the (A) shift for the >> invoice to generate correctly. >> >> [image: f73f63cb-3dac-4c60-9702-4198fef00882.png] >> [image: image.png] >> >> >> Thanks, >> >> Loretta Fasel-Slater >> >> *Loretta Fasel-Slater* >> >> Billing Analyst 1 | TheKey >> >> Mobile: 616.612.3129 | ext 145019 >> >> [image: TheKey] >> >> >> On Wed, Mar 4, 2026 at 3:46 PM Joey Taylor <joey.taylor@thekey.com> >> wrote: >> >>> Good Afternoon, >>> >>> The client has 2 different live-in caregivers who start and finish at >>> different times. I ran this by Kristy Poyner to ensure everything was >>> correct when we started the case. The total amount for the invoice in >>> Wellsky ($2,773.33) is correct for the billing period of Feb 23r to Mar 1st. >>> >>> Thank you, >>> >>> On Wed, Mar 4, 2026 at 1:12 PM Loretta Fasel-Slater <lslater@thekey.com> >>> wrote: >>> >>>> Hello Montreal Team, >>>> >>>> Regarding client Payson, we have a $450 variance. I noticed that the >>>> live-in rate is applied to both shifts (A) and (B) for 2/26–2/27, but the >>>> amount is only billed in NetSuite for shift (A). >>>> >>>> Additionally, there is no billed amount appearing for the 2/27–2/28 >>>> shift. Could you please confirm if these entries are correct? >>>> >>>> [image: image.png] >>>> >>>> Best regards, >>>> >>>> Loretta Fasel-Slater >>>> >>>> *Loretta Fasel-Slater* >>>> >>>> Billing Analyst 1 | TheKey >>>> >>>> Mobile: 616.612.3129 | ext 145019 >>>> >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> >>> Joey Taylor >>> >>> *Directeur Général/**General Manager* >>> >>> 514-907-5065 >>> >>> TheKey.ca <https://thekey.ca/> >>> >>> [image: TheKey] >>> >> > > -- > > Joey Taylor > > *Directeur Général/**General Manager* > > 514-907-5065 > > TheKey.ca <https://thekey.ca/> > > [image: TheKey] > -- Joey Taylor *Directeur Général/**General Manager* 514-907-5065 TheKey.ca <https://thekey.ca/> [image: TheKey]