Hi Tim, Just wanted to check in to confirm you'd like this change applied to ALL Canada offices? Thanks, Mark Warner
On
Wed, 30 Oct at 2:07 PM
, Mark Warner <itsupport@thekey.com> wrote:
Hi Tim,
This change proposal has been approved. You want this change applied to all Canada offices, correct?
Thanks,
Mark Warner
On
Wed, 30 Oct at 12:58 PM
, Timothy Thomas <tt@thekey.com> wrote:
Yes please.
On Wed, Oct 30, 2024 at 12:35 PM Mark Warner <itsupport@thekey.com> wrote:
Hi Tim,
Yes, we are able to change the routing for Intakes from MAP to your 8x8 On-Call Manager, but I will need approval to make an Intake routing change. Is this something you want to happen ASAP?
Thanks,
Mark Warner
On
Wed, 30 Oct at 12:19 PM
, Timothy Thomas <tt@thekey.com> wrote:
---------- Forwarded message --------- From: Timothy Thomas <tt@thekey.com> Date: Wed, Oct 30, 2024 at 11:00 AM Subject: Canadian Call Center (Intake) To: Mark Warner <mark.warner@thekey.com>
Hi Mark,
Could we have after hours intake calls flow directly to the on-call manager and skip the answering service? We had a mishap last night and lost a fast start.
Thanks,
Tim Thomas Head of Midwest & Canada Divisions | TheKey
Mobile: 514.591.9387