--000000000000e148c805f5f004cb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, no, it is related to Concur not being able to switch the coding on the Amex auto-feed file from "company paid" to "out-of-pocket", so we had to turn it off until they could make the adjustment or no one would be paid. We have a ticket in with them, but they're backed up. We were told, "a couple of weeks", a couple of weeks ago so hopefully it's not too much longer, but I wouldn't hold my breath. HOWEVER, please remember when you do enter those charges to not put them as Out-of-Pocket, as I'm going to pay that bill for you so you don't have to deal with being reimbursed in the wrong currency and then paying Amex, etc. Also, I recommend downloading the SAP Concur app on your phone, it'll help with uploading a lot of that data (pretty much gets you back to where you were with the auto-feed). Regards, Ethan Stein, CFA Treasurer TheKey.com [image: TheKey] On Thu, Mar 2, 2023 at 9:22=E2=80=AFAM Timothy Thomas wrote= : > Hi Ethan, > > I logged in to submit my concur report today and noticed that none of my > transactions are posted in my account. Does this have anything to do with > the Canadian process vs US process? > > My card still works... > > Thanks > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --000000000000e148c805f5f004cb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, no, it is related to Concur not being able to swit= ch the coding on the Amex auto-feed file from "company paid" to &= quot;out-of-pocket", so we had to turn it off until they could make th= e adjustment or no one would be paid.=C2=A0 We have a ticket in with them, = but they're backed up.=C2=A0 We were told, "a couple of weeks"= ;, a couple of weeks ago so hopefully it's not too much longer, but I w= ouldn't hold my breath.=C2=A0 HOWEVER, please remember when you do ente= r those charges to not put them as Out-of-Pocket, as I'm going to pay t= hat bill for you so you don't have to deal with being reimbursed in the= wrong currency and then paying Amex, etc.=C2=A0=C2=A0 A= lso, I recommend downloading the SAP Concur app on your phone, it'll he= lp with uploading a lot of that data (pretty much gets you back to where yo= u were with the auto-feed). Regards, Ethan Stein, CFA= Treasurer TheKey.c= om On Thu, Mar 2, 2023 at 9:22=E2=80=AFAM Timoth= y Thomas < tt@thekey.c= om > wrote: Hi Ethan, I logged in to submit my co= ncur report today and noticed that none of my transactions are posted in my= account. Does this have anything to do with the Canadian process vs US pro= cess?=C2=A0 My card still works... Thanks -- <table cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"bord= er-collapse:collapse;color:rgb(112,112,112);font-family:roboto,Arial,Helvet= ica