--000000000000b1f83a0609171b74 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Alexis! As our billing department does not currently have a template readily available for such a letter, the local office will handle the preparation and sending of this letter. Tim Thomas, Regional Director, is aware. If he has any further questions, he or is his team will reach out. Best, On Wed, Nov 1, 2023 at 6:03=E2=80=AFAM Alexis Parrish = wrote: > Good Morning Everyone, > > Hope you all are having a great week thus far we are following up for > confirmation on if there is a formal letter available for us to provide t= o > the client with our new company name & address for future payments. Pleas= e > advise and that you for your assistance. > > > > > > Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 > > On Fri, 27 Oct at 9:29 AM , Timothy Thomas wrote: > Hi Audra, > > Yes we sent a pandadoc letter advising of the name change to existing > clients last March, I would have to check if this facility was a client a= t > the time. > > We recently updated our clearcare accounts to reflect the new name and > lockbox address for check mailing. I would imagine that is why they are > requesting a formal letter. > > It would be smart to draft something that we can use with other facilitie= s > should we receive a similar request from their AP departments. We can > handle it in the field if needed. > > Thanks > Tim > > On Thu, Oct 26, 2023 at 6:28=E2=80=AFPM Audra Williams wrote: > >> Thanks, Lito! >> >> Adding in Tim Thomas. Tim, did we send any info to clients or do you >> need me to draft something? Are we certain that we just want to send it= to >> this particular community and no one else? >> >> Best, >> >> On Thu, Oct 26, 2023 at 2:59=E2=80=AFPM Lito Delapena wrote: >> >>> HI Audra, >>> >>> We received a request from Cheryl Carwright for a formal letter that sh= e >>> can provide one of our clients regarding the Name change from HCA to >>> TheKey. From a Help desk perspective we never sent out any formal messa= ging >>> surrounding the name change. Would you be able to provide a letter tha= t we >>> can provide Cheryl regarding this please? >>> >>> CherylCartwright >>> reported via email >>> a day ago (Wed, 25 Oct 2023 at 9:52 AM) >>> >>> To:"Allison Brennan" , "TheKey Billing" >> billing@thekey.com> >>> Cc:tt@thekey.com >>> Good Afternoon Billing, >>> >>> Can you please provide a formal letter for our clients at High View >>> Retirement Residence that our name has formally been changed from HCA t= o >>> TheKey. There is some concern on their end that they are writing cheque= s to >>> HCA while being billed by TheKey. The letter can be sent to this email >>> address and we will forward it on. >>> >>> Thanks in advance, >>> >>> Cheryl >>> Thank you, >>> >>> Lito Delapena >>> Help Desk Manager >>> Billing@thekey.com >>> 866-226-1702 >>> >>> >>> On Wed, 25 Oct at 12:52 PM , CherylCartwright >> ccartwright@homecare