--0000000000007cbd0605ec833207 Content-Type: text/plain; charset="UTF-8" Yikes. Did you put in a ticket? I will flag with the team, but please, if you ever hear of these issues, put in a ticket with the support team so they can respond and also track the instances. Thank you! On Wed, Nov 2, 2022 at 1:39 PM Timothy Thomas wrote: > Hi Megan, > > I've heard this from a few Ambassadors now....is this on your radar? > > Thanks > > ---------- Forwarded message --------- > From: Kathryn Nester > Date: Wed, Nov 2, 2022 at 4:30 PM > Subject: Shift not showing in app > To: HCA App Support Team > Cc: Timothy Thomas > > > Good Afternoon, > > Seniat Gebremeskel's shift did not reflect in the app and was booked in > several days prior to the scheduled day. Refreshing the schedule did not > change this. > > This was for October 31st 7am-3pm. She was a no show because she assumed > she no longer had the shift when it didn't reflect in her app. > > Thank you, > Kathryn > > -- > *Kathryn Nester* > *Caregiver Ambassador* > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --0000000000007cbd0605ec833207 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yikes. Did you put in a ticket? I will flag with the team,= but please, if you ever hear of these issues, put in a ticket with the sup= port team so they can respond=C2=A0and also track the instances. Thank you!= = On Wed, Nov 2, 2022 at 1:39 PM Timothy Thomas < tt@thekey.com > wrote: Hi Megan, I've= heard this from a few Ambassadors now....is this on your radar? = Thanks ---------- Forwarded message --------- From: Kathryn Nester < knest= er@thekey.com > Date: Wed, Nov 2, 2022 at 4:30 PM Subjec= t: Shift not showing in app To: HCA App Support Team < app-support@homeca= reassistance.com > Cc: Timothy Thomas < tt@thekey.com > Good Afternoon,=C2=A0 Seniat Gebremeskel's= =C2=A0shift did not reflect in the app and was booked in several days prior= to the scheduled day. Refreshing the schedule did not change this.=C2=A0 This was for October 31st 7am-3pm. She was a no sho= w because she assumed she no longer had the shift when it didn't reflec= t in her app.=C2=A0 Thank you, Kathryn -- Kathryn Nester Caregiver Ambassador Home Care Assistance Offic= e:=C2=A0 416-488-8777 Toronto, ON (EST) <a href=3D"https:= //www.torontohomecareassistance.ca/" style=3D"color:rgb(17,85,204)" targe