--00000000000085eaf40622f3d196 Content-Type: multipart/alternative; boundary="00000000000085eaf20622f3d194" --00000000000085eaf20622f3d194 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim- Could you please help us expedite an overnighted check if possible, for a new employee of ours that has picked up almost daily shifts in her first two weeks with us and did provide a voided check and all direct deposit paperwork during onboarding but apparently was sent a paper check for her first check, which she never received. We owe her a little over $1000 that she is relying on, but the paper check was sent from payroll to our old office address and then held because we have moved. They are now saying they can't get her this income until they receive the check back. I feel this should be corrected faster. I'd appreciate any help you can provide us and this new employee who's getting a horrible impression of our payroll process and of course needs this income. Ali ---------- Forwarded message --------- From: Linda White Date: Wed, Sep 25, 2024 at 11:23=E2=80=AFAM Subject: Re: Kenwood Ohio Caregiver Monique Long: Pay Issue To: HR Service Center Support Cc: , Please see attached snapshot of the voided check she originally provided during her onboarding paperwork before orientation. On Wed, Sep 25, 2024 at 11:00=E2=80=AFAM HR Service Center Support wrote: > Hi Linda, > > Monique's deposit from 9/20 was just returned to us due to invalid accoun= t > number, do you have a document from her bank showing the correct > information? > > Lori > > > Thank you, > Your Human Resources Service Center > 1.888.874.8088 > > You can follow the progress of your inquiry by clicking this link: > https://thekey.freshservice.com/helpdesk/tickets/134090 > > On Tue, Sep 24 11:56 AM , HR Service Center Support HRServiceCenter@thekey.com> wrote: > Hi Linda, > > I will check to see if the check dated 9/13 has been cashed, if it has no= t > I will place a stop payment which makes this check uncashable, and reissu= e, > As of this morning, we have not had a return for Monique. Please confir= m > home address check was mailed to on 9/13/2024. > > > Thank you, > Your Human Resources Service Center > 1.888.874.8088 > > You can follow the progress of your inquiry by clicking this link: > https://thekey.freshservice.com/helpdesk/tickets/134090 > > On Tue, Sep 24 11:19 AM , HR Service Center Support HRServiceCenter@thekey.com> wrote: > Hi Linda, > > Thank you for contacting the HR Service Center. I am happy to help you! > > To best assist you, I am going to ask the Payroll specialist in your area= , > to connect with you. > > If you have any questions, please reply to this email. > > Thank you, > Your Human Resources Service Center > 1.888.874.8088 > > You can follow the progress of your inquiry by clicking this link: > https://thekey.freshservice.com/helpdesk/tickets/134090 > > *Please share your experience -*Click here to complete a 3-question surve=