--00000000000008b3e805f9b3a126 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Mr.Favretto, I'm going to have Vincent look into this for you. He will review and get back to you as soon as possible. Warm regards, On Wed, Apr 19, 2023 at 1:10=E2=80=AFPM domaine@domainebuilder.com wrote: > *RE: Billing Errors* > > * Yolanda Favretto =E2=80=93 Invoice No. 48302* > > > > Mr. Malik, > > > > I would like to bring to your attention several billing errors on Invoice > No. 48032 (attached). > > > > 1. The 1.5X Holiday Rate is shown as $44.73 but should be $50.33 > ($33.55/hr regular rate x 1.5). > > > > 1. Although it is indicated that a 1.5X Holiday Rate is applied, we > have been billed double the regular hourly rate. > > > > Ex: 04/10/23 08:00 a.m. =E2=80=93 07:00 p.m., Josephine, Reg. 11= hrs > > > > Should be: 11 hrs x $50.33 (1.5X Holiday Rate) =3D $553.63 > > > > We were billed $738.05. > > > > $738.05 =C3=B7 11 hours =3D $67.10/hr > > > > $67.10/hr is double the regular hourly rate of $33.55. > > > > 1. As per Dominique=E2=80=99s e-mail, below, an adjustment was made fo= r the > portion of the holiday rate that was not charged on Invoice 47929 > (attached). However, the amount billed for the =E2=80=9CCorrection fo= r Easter > Monday holiday surcharge invoiced last week=E2=80=9D was also charged = at double the > regular hourly rate. > > > > I look forward to receiving a revised invoice with these errors corrected= . > > > > Regards, > > > > Dario Favretto > > > > > > > > *From:* Dominique Jacobs > *Date:* April 18, 2023 at 1:54:22 PM EDT > *Subject:* *Billing error* > > =EF=BB=BF > > Good afternoon, > > > > The billing department has asked me to notify you that the entire holiday > rate was not charged on the previous bill. It will be charged on the > upcoming one with a note "miscellaneous charge collection" > > > > Very sorry for this inconvenience. If you have any questions please do no= t > hesitate to contact the billing department. > > > > Thank you > > Dominique > > > [image: TheKey] > > *Dominique Jacobs * > > *Client Care Manager/Licensed Practical Nurse* > > *Gestionnaire des soins/Infirmi=C3=A8re auxiliaire* > > Tel: 514.907.5065 | Fax: 514.221.4265 > > djacobs@TheKey.com | TheKey.ca > > > --=20 *Ali Malik* Manager - Financial Operations --00000000000008b3e805f9b3a126 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Mr.Favretto, I'm going to have = Vincent look into this for you. He will review and= get back to you as soon as possible. Warm regards= , On Wed, Apr 19, 2023 at 1:10=E2=80=AFPM domaine@domainebuilder.com < domaine@domainebuilder.com > wrote: = RE:=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0 Billing Errors =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 Yolanda Favretto =E2=80=93 Invoi= ce No. 48302 =C2=A0 Mr. Malik, =C2=A0 I would like to bring to your attention several bill= in