----==_mimepart_65f1cda4716b6_1f53f89cdba5f6828886759 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy,=C2=A0 I did not receive a file - can you resend it.=C2= =A0 Thanks,=C2=A0 = = On Wed, 13 Mar at 9:11 AM , Timothy Thomas wrote: Good morning=C2=A0Clearcare Support, = Please look into Shawntel's question / concern below. = = Thank you = Tim = = = On Tue, Mar 12, 2024 at 8:25=E2=80=AFPM Chuck Terlesky wrote: = = = Thanks, I'll look into it tomorrow.. Good catch! = = = = On Tue, Mar 12, 2024 at 6:24=E2=80=AFPM Shawntel Sousa wrote: = = = = Hi Both,=C2=A0 = = I noticed today that Chaeka sent me some clients and the rates were inco= rrect, needing me to review the rates.=C2=A0 = = When looking into some of the files I noticed that the rate has disappea= red from the clients file.=C2=A0 = = I have attached an example below for you to see.=C2=A0 = = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_65f1cda4716b6_1f53f89cdba5f6828886759 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy,=C2=A0 I did not receive a file - can you resend it.=C2=A0 Thanks,=C2=A0 On Wed, 13 Mar at 9:11 AM , Timothy Thomas &= lt;tt@thekey.com> wrote: Good morning=C2=A0Clearcare = Support, Please look into Shawntel's question / concern below. Thank you Tim On Tue, Mar 12, 2024 at 8:25=E2=80=AF= PM Chuck Terlesky < cterlesky@thekey.com > wrote: Thanks, I'll look into it tomorrow.. Good catch! On Tue, Mar 12, 2024 at 6:24=E2=80=AF= PM Shawntel Sousa < ssousa@thekey.com > wrote: Hi Both,=C2=A0 I noticed today that Chaeka sent me some cli= ents and the rates were incorrect, needing me to review the rates.=C2=A0 When looking into some of the files I notice= d that the rate has disappeared from the clients file.=C2=A0 I have attached an example below for you to = see.=C2=A0 <div class=3D"gmail_default" s