----==_mimepart_660c7e3820dd4_1c83fc96c85d9e448524636 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello, To keep all in the loop. Montreal's correction for the morning= of 04/01/24 has been completed. Thank you, Stephanie Fuston Inv= oicing Team Lead Stephanie.Fuston@thekey.com =E2=80=8B=E2=80=8B = = On Tue, 2 Apr at 5:31 PM , Stephanie Fuston wro= te: = = Hello, = = Please do not make any changes.=C2=A0 = = I am working on it right now. = = = Thank you, = Stephanie Fuston = Invoicing Team Lead = Stephanie.Fuston@thekey.com = =E2=80=8B=E2=80=8B = = = = On Tue, 2 Apr at 5:30 PM , Timothy Thomas wrote: Ok thanks Roxanne. So for the shifts already= finalized, we will unfinalize and apply the 1.5x manually.=C2=A0 = = = On Tue, Apr 2, 2024 at 4:33=E2=80=AFPM Roxana Cruz wr= ote: = = = For now Easter Monday was added under Montreal - shifts can be adjusted = to bill at 1.5x.=C2=A0 = = Thank you.=C2=A0 = = = = On Tue, Apr 2, 2024 at 1:29=E2=80=AFPM Roxana Cruz wr= ote: = = = Ok that helps. I will let you know when adjustments are made (if it was = needed)=C2=A0 = Thank you.=C2=A0 = = = On Tue, Apr 2, 2024 at 1:28=E2=80=AFPM Timothy Thomas wr= ote: = = = Yes in Montreal QC we have the ability to choose either Good Friday or E= aster Monday as our statutory holiday. As we have more clients on service= Mondays, we elect Easter Monday.=C2=A0 = = On Tue, Apr 2, 2024 at 4:24=E2=80=AFPM Roxana Cruz wr= ote: = = = Is that why you have a custom Holiday? Since Easter was March 31st?=C2=A0= = = = = On Tue, Apr 2, 2024 at 1:22=E2=80=AFPM Timothy Thomas wr= ote: = = = That's correct. To confirm, the holiday in Montreal is Monday April 1st.= =C2=A0 = = On Tue, Apr 2, 2024 at 4:21=E2=80=AFPM Roxana Cruz wr= ote: = = = All - = Custom Holiday's do not automatically update and since the system Holida= y is set to regular shifts for March 31st did not bill at 1.5x.=C2=A0 = = In order to bill at 1.5x shifts will need to be unfinalized=C2=A0and man= ually=C2=A0adjusted.=C2=A0 = = In the meantime, I will take the sheet shared and review all of Canada's= Holidays.=C2=A0 = = For my clarification we will update to bill at 1.5x only where needed an= d not pay? = = = = = = On Tue, Apr 2, 2024 at 12:45=E2=80=AFPM Roxana Cruz w= rote: = = = Hi=C2=A0Kristy,=C2=A0 = We can adjust/add holidays by request.=C2=A0 = = I do see that Easter is a custom Holiday which should've automatically u= pdated. Let me find out why it hasn't before we make any adjustments.=C2=A0= = = I do know that most likely Sunday shifts will need to be manually=C2=A0a= djusted once we figured why it didn't update.=C2=A0 = = Also, can I confirm that you need us to change pay to 1.5x for Easter or= all Holidays?=C2=A0 = = = = = = = +Clearcare Support Team=C2=A0 = = = = = = On Tue, Apr 2, 2024 at 12:17=E2=80=AFPM Kristy Poyner wrote: = = = = = Hi Tim,=C2=A0 = = Great question. Updating Holidays is not a task that billing typically h= andles. Looping in ClearCare support to assi