Re: 05/27/25 - Action Required - $27k Open Balance - New Client Audit Results

--000000000000bb9e4906364ab4f2 Content-Type: multipart/alternative; boundary="000000000000bb9e4806364ab4f1" --000000000000bb9e4806364ab4f1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Timon, Thank you for the updates! I have removed both clients from the audit. @Michelle Hudgins - Are you able to please assist in processing the past due balance on the below two client accounts? We now have a payment method in Versapay. 167644 Venkataraman Subramonyam 167736 Don Belbeck *Alejandro Aponte* Finance Onboarding Analyst III | TheKey Mobile: (408) 479-8654 On Wed, May 28, 2025 at 10:14=E2=80=AFAM Timon Page = wrote: > Morning Alejandro! > > Both the Oakville client and the Waterloo client have their documents > uploaded into CC. > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Tue, May 27, 2025 at 5:40=E2=80=AFPM wrote: > >> Hello Everyone, >> >> >> >> I hope you all had a great Holiday weekend. >> >> >> >> Please see the below summary by region for clients in need of attention >> due to missing or incomplete mandatory documents in accordance with our >> onboarding process. Also below is a breakdown of the over $27k open bala= nce >> for these client=E2=80=99s missing documentation listed by region. Pleas= e review >> and address the document attached in the link below, including any clien= ts >> with a start month in Dec-Apr 2025 who account for over $17k of these >> open balances. The deadline for May commissions is Friday June 6th, plea= se >> reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. >> ***Please note changes made after the updated report has been generated >> will not be reflected until the client is re-audited and an updated repo= rt >> is generated. >> >> >> >> Please click here to review the updated audit tracker. >> >> >> >> >> - *Concierge Region* currently has the largest open balance at over >> $21k in total with over $17k open for clients with start dates in Dec= -Apr >> 2025 >> - *Bay Area Region* currently has the largest # of clients that have >> started services in need of attention at 10. >> - *Greater SD Region* currently has the second largest open balance >> at over $2k in total with $0.00 open for clients with start dates in >> Dec-Apr 2025 >> - *Concierge and Midwest Region* are currently tied for having the >> second largest # of clients that have started services in need of att= ention >> at 8. >> >> >> >> >> >> *Approx $27k open balance due for clients with a missing/incomplete >> Client Consent Agreement or payment authorization forms. $17k open balan= ce >> for clients with start dates in Dec-Apr 2025.* >> >> >> >> >> >> >> >> >> >> >> >> Please note that recent Google updates has changed how the file appears >> when you open it as a commentor. Once you open the Google Sheet you will >> need to click the drop-down arrow on