--Apple-Mail-C64EA2E8-8C0F-4999-B932-AC9CC84AA742 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Lori, Thank you fo= r your email. We had spoken to Mark last week, and today, Carolyn spoke to h= im as well. The family did not fill out the timesheets for him, and that is w= hy he has not received the CLSC hours pay. I spoke to the family, daughter, T= racy, several times last week and told her that Mark needs to get paid as so= on as possible. She told me that she spoke with her social worker at the CLS= C, and they will try and organize payment within two weeks. This h= as been explained to him several times. I know he=E2=80=99s upset, and I com= pletely understand him. Thank you, and have a good evening. Maria Licoudis RN = Client Success Manager 514-907-5065 TheKey.ca = = On Jun 5, 2023, at 4:22 PM, Lori Hernandez <lori.hernande= z@thekey.com> wrote: = =EF=BB=BF Mr. Togbah reached out to th= e office wondering why his pay had been shorted, the message was then passed= over to me in payroll. I tried to explain to him why his hours had be= en reduced, but he did not seem to understand. I do not know how or wh= en the payment will be received to him by the CLSC. Is this something t= hat is communicated to the CG? If so, who communicates it and makes su= re the CG understands? How does the CLSC know whom to pay? Do th= ey ask for DD information, a mailing address etc? = Mark Togbah is a caregiver hired on 03/07/23, a= s of May 24 he was added to the list on the Cheque Emplois Spreadsheet, = ; he is working for clients Roy and Beatrice Gillings. He is approved f= or up to 39.75 hours a week (payable by CLSC), and for the week of 05= /22-05/28 he worked with the particular clients for only 32 hours , and worked for another client for 12 hours, for a total of 44 hours. = ; 12 hours for that week is then payable to the employee by TheKey, th= e other 32 hours will be paid to CG by CLSC. Cheque Emplois (CLSC) - Some clients are approved for a specific amo= unt of care hours to be paid through the government (CLSC). Each= week an adjustment is made to the hours worked for the caregiver based on t= he maximum amount of approved hours ( this can vary week-to-week). We o= nly reduce/adjust the hours worked for that particular client and never more= than the maximum amount. -- <font style=3D"c