----==_mimepart_6852ddb15dbc6_20f3fc97e6e5280120346e7 Content-Type: multipart/alternative; boundary="--==_mimepart_6852ddb15dafe_20f3fc97e6e528012034533"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_6852ddb15dafe_20f3fc97e6e528012034533 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Morning Michael, Received your contact info from Sara, i had reache= d out to her regarding a Toronto Client Gladys Ellis who we have charged = GST/HST taxes on their invoices from =C2=A0August 2024 =E2=80=93 February= 2025 in the amount of $11,595.70. We were advised this week that the cli= ent is actually tax exempt and we would like to refund or credit them the= Taxes.=C2=A0 The clients grand daughter has asked that we contact the C= RA to make a monthly remission of the taxes invoiced, is this something t= hat you can assist us with? Our invoicing team has confirmed the calculat= ion of taxes on the attached spreadsheet. Lookin for your guidance on thi= s one as well if this should be refunded to the client or if a credit mem= o is okay? "My grandmother was overcharged GST / HST from August 2024= =E2=80=93 February 2025 in the amount of $11,595.70. =C2=A0I have spoken= with my personal and corporate accountants. =C2=A0This should be resolve= d by The Key and not by the client. =C2=A0An adjustment can be made to th= e monthly remission to the CRA. =C2=A0Adjustments are made all the time a= s the corporation is holding the funds in trust and there are often purch= asing / invoicing / service credits and debits. =C2=A0The onus does not f= all to the client to contact the CRA.=C2=A0 " Thank you, =E2=80=8B = Lito Delapena Customer Contact and Collections Manager |=C2=A0TheKey = Phone:866-226-1702 ----==_mimepart_6852ddb15dafe_20f3fc97e6e528012034533 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Morning Michael, Received your contact info = from Sara, i had reached out to her regarding a Toronto Client Gladys Ell= is who we have charged GST/HST taxes on their invoices from =C2=A0August = 2024 =E2=80=93 February 2025 in the amount of $11,595.70. We were advised= this week that the client is actually tax exempt and we would like to re= fund or credit them the Taxes.=C2=A0 The clients grand daughter ha= s asked that we contact the CRA to make a monthly remission of the taxes = invoiced, is this something that you can assist us with? Our invoicing te= am has confirmed the calculation of taxes on the attached spreadsheet. Lo= okin for your guidance on this one as well if this should be refunded to = the client or if a credit memo is okay? "My grandmother was overcharged GST / HST from = August 2024 =E2=80=93 February 2025 in the amount of $11,595.70. =C2=A0I = have spoken with my personal and corporate accountants. =C2=A0This should= be resolved by The Key and not by the client. =C2=A0An adjustment can be= made to the monthly remission to the CRA. =C2=A0Adjustments are made