--000000000000f4d6d605e3b52268 Content-Type: text/plain; charset="UTF-8" Hi again Timothy-- You have now been added to the list. Best, Julia On Wed, Jul 13, 2022 at 12:27 PM Timothy Thomas wrote: > Hi Julia, > > Unless I somehow deleted it, I don't believe I was included on Matt Neal's > announcement email. Could you please ensure I'm on the company all list? > > Thank you > Tim > > > ---------- Forwarded message --------- > From: Julia Watthey > Date: Tue, Jul 12, 2022 at 2:15 PM > Subject: Announcement from Matthew Neal, Chief Development Officer > To: > > > *Hi Everyone!* > *Please read this important update from Matthew Neal, our Chief > Development Officer.* > *Thank you!* > -- > > TheKey Team, > > We want to commend everyone and thank you for your incredible work and > resilience through a busy first half of the year! As we enter Q3, we are > starting to see some improvements to our overall caregiver availability > (albeit still some pockets of strength and weakness across the country). > > Now, our greatest priority is to fill a gap in our client starts so that > we can be refocused on growth, with many of our locations still starting > relatively fewer clients than they were one year ago, and all of us pushing > towards aggressive Q3 goals. As such, we are now starting clients with > short-term intentions or schedules below 20 hours per week (e.g. small > turtles, and bees). In removing "gating," we want to set Service Level > Agreements (SLAs) so that our operations and sales teams are clear and > setting appropriate expectations with referral sources and each other so > that we can provide excellent care. The acceptance of a wider array of > clients will likely require some compromise as caregiver quality and time > commitment from our operations teams cannot be the same on these smaller > clients. > > Please note: this update does not impact any operations in our Nebraska, > Cincinnati, Cleveland, and Indianapolis businesses, nor our Tender Rose > business. > > Across the rest of TheKey, we are looking to move away from any weekly > minimums (e.g. 20 hours per week). In Northern California, the Pacific > Northwest, and the Southeast (Southern Virginia, North Carolina, South > Carolina, Georgia, Florida, Tennessee, Missouri and Kansas), we are > maintaining a strict four hour minimum on all shifts. All of our other > locations in the Northeast and Southwest are not maintaining those > requirements and are open to discussing shorter shift lengths. > > Our staffing teams remain committed to filling any client schedules of > eight or more hours in a single shift within 24 hours (business days only) > of signed consent and payment authorization, otherwise the case can be > noted as not meeting goals due to caregiver/staffing availability. Staffing > teams will not be expected to be able to start cases universally faster > than that. > > Our staffing teams remain committed to filling any client schedules > requiring shifts under eight hours