--0000000000002e94c005d7c56af1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable yes that should hopefully resolve the issue on her device thanks, lucas On Fri, Feb 11, 2022 at 11:11 AM Timothy Thomas wrote: > Ok she was having the issue in her normal browser as well hence why i mad= e > her try private. So should she clear cache? > > On Fri, Feb 11, 2022 at 2:06 PM Lucas Hynes > wrote: > >> Hi Tim, >> I just wanted to write a quick email about your most recent response to >> the ticket. The ap will not work in private browsing as it needs access = to >> the cache, it just needs to have the right info in the cache, and if you= r >> profiles permissions have changed, the cache needs to be edited to allow >> for the regeneration of new values within the cache, so to have this be >> resolved Maria should switch to a browser with cache, and cookies enable= d, >> Thanks! >> Lucas >> >> On Fri, Feb 11, 2022 at 11:02 AM Lucas Hynes > data_reporting-support@homecareassistance.com> wrote: >> >>> Please take a look at ticket #27872 >>> raised by Chuck >>> Terlesky (cterlesky@homecareassistance.com). >>> >>> On Fri, 11 Feb at 2:00 PM , Timothy Thomas >>> wrote: >>> Hi Lucas, >>> >>> For Maria Licoudis she's seeing this when attempting to view the report= . >>> She's in private browsing mode so no cache issue. >>> >>> [image: IMG_4885.jpeg] >>> >>> On Fri, Feb 11, 2022 at 10:54 AM Lucas Hynes >> data_reporting-support@homecareassistance.com> wrote: >>> >>>> Hi All, >>>> >>>> Tim I have adjusted the permissions in your and Maria's account to fix >>>> those problems highlighted, but please let me know if this resolves th= e >>>> issues on your end >>>> >>>> =E2=80=8BCheryl, I have added Taylor to access the ap report so she sh= ould now >>>> be able to view it within the ap so please have her try and login. If = this >>>> fails then please have her clear her cache, cookies, and history and t= hen >>>> try again. Please reach out if there are any issues >>>> >>>> Thanks, >>>> >>>> Lucas Hynes >>>> >>>> >>>> On Fri, 11 Feb at 10:00 AM , Timothy Thomas >>>> wrote: >>>> Lucas, sorry to bombard you with emails but my CCM in Montreal Maria >>>> Licoudis mlicoudis@homecareassistance.com is receiving the >>>> error message " speak to the administrator" when trying to access offi= ce >>>> reports. >>>> >>>> Thanks! >>>> Tim >>>> >>>> On Fri, Feb 11, 2022 at 9:50 AM Timothy Thomas >>> tt@homecareassistance.com> wrote: >>>> >>>>> Hi Lucas, >>>>> >>>>> My team in Montreal now has access to the CCM Incentive data, but I >>>>> don't. I have cleared cache etc and no luck. Please let me know. >>>>> >>>>> Thanks! >>>>> Tim >>>>> >>>>> On Thu, Feb 10, 2022 at 5:15 PM Lucas Hynes >>>> data_reporting-support@homecareassistance.com> wrote: >>>>> >>>>>> Hi All, >>>>>> =E2=80=8B >>>>>> Chuck, I am looking into this issue now and though I currently do no= t >>>>>> have a fix, it is something I am actively looking into. >>>>>> =E2=80=8B >>>>>> Tim,