This is a multipart message in MIME format. ------=_NextPart_000_069E_01DB2F82.284F6F30 Content-Type: multipart/alternative; boundary="----=_NextPart_001_069F_01DB2F82.284F9640" ------=_NextPart_001_069F_01DB2F82.284F9640 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You=E2=80=99re welcome! I=E2=80=99d have to investigate each one and = discuss the reasons it was turned off with Lito. =20 For example, Joanne Fitzpatrick=E2=80=99s original MOP failed, and we = added a new one for her but if she wont sign a new PAF, and = won=E2=80=99t enter the new MOP on her own, we legally cannot enroll her = in autopay using a different account/card. Meaning when autopay is = turned on, if you log in and change the card/account on file as the = Client, you cannot opt-out of autopay, so it forces you to re-enroll. =20 If however the client wont login and the collections staff is on the = phone and gets a new card on file but the client wont give permission to = auto deduct, we cannot re-enroll her. If we get audited, we will be = found out of compliance.=20 =20 We can do that deep dive for you if you=E2=80=99d like?=20 =20 Kind regards- =20 Elizabeth Clark=20 Director CI & Transformation Finance Onboarding & Experience Collections Billing Help Desk =20 TheKey Office|Cell : 619-822-4855 eclark@thekey.com=20 =20 TheKey.com =20 =20 =20 =20 =20 =20 =20 From: Timothy Thomas =20 Sent: Tuesday, November 5, 2024 12:49 PM To: eclark@thekey.com Cc: Laszlo Kovacs Subject: Re: FW: Auto Pay - CAD & Midwest =20 Thanks Liz =20 In your opinion. What=E2=80=99s the best argument to convince them to = enable it? =20 On Tue, Nov 5, 2024 at 2:45=E2=80=AFPM > wrote: Hello- =20 Here is the list of clients whose autopay was removed in the last 6 = months. Is this helpful?=20 =20 ID Name Customer Location Region Autopay Date status changed 157938 Joanne Fitzpatrick Montreal Canada No 10/30/2024 12:22 160749 Deirdre McIlwraith Montreal Canada No 9/18/2024 2:37 161362 Dr. Valerie Pasztor Montreal Canada No 9/11/2024 12:46 101432 Patrick Johns Milwaukee Midwest No 8/30/2024 2:03 160825 Gail Kaitis Chicago Midwest No 8/27/2024 3:15 159596 Nancy Paul Columbus (Ohio) Midwest No 8/21/2024 4:06 121078 Martha Trout Columbus (Ohio) Midwest No 8/20/2024 4:54 160245 Gloria Belling Milwaukee Midwest No 8/15/2024 4:40 160448 Susan Galloway Calgary Canada No 7/29/2024 12:14 159996 Tommaso Butera Montreal Canada No 7/19/2024 1:54 157867 Bob Cockburn Oakville Canada No 7/8/2024 1:08 159799 Gordon Lax Montreal Canada No 7/2/2024 3:04 159561 David Asper Chicago Midwest No 6/30/2024 1:46 133480 Jon Payne Milwaukee Midwest No 6/25/2024 11:33 151409 Susan Ferguson Toronto Canada No 6/21/2024 20:32 158658 Tom Smith St.Louis Midwest No 6/18/2024 0:33 158166 "Jim" James Henderson Winnipeg Canada No 6/18/2024 0:16 157952 Mazarine Lodge Elizabeth Fry Vancouver Canada No 5/22/2024 11:29 150699 Bev and Sam Mozell Calgary Canada No 5/22/2024 10:47 157877 Gerald and Edith Marti