--000000000000ba23ab061fa69310 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! This is just what we were looking for. On Wed, Aug 14, 2024 at 10:30=E2=80=AFAM Timothy Thomas wro= te: > Hi Diane, > > Here=E2=80=99s an example I=E2=80=99ve used in the past. Feel free to cus= tomize it as you > see fit. If the client has further questions or concerns I=E2=80=99m happ= y to speak > with them. > > > Dear [Client=E2=80=99s Name], > > Thank you for your question regarding the Limitation of Liability clause > in our Client Consent Agreement. This clause is a standard provision > designed to ensure a fair allocation of risk between our clients and our > company. It helps protect both parties by clearly defining responsibiliti= es > and liabilities, ensuring we can continue to offer high-quality services > while maintaining the necessary financial stability. > > For example, while we take every precaution to prevent falls and ensure > the safety of our clients, there are instances where a caregiver might be > attending to another task, and an unforeseen incident could occur. This > clause acknowledges such inherent risks, despite our best efforts to > mitigate them. > > Please be assured that this does not affect our commitment to providing > exceptional care. We are fully dedicated to your safety and satisfaction. > If you have any further questions, I=E2=80=99m happy to discuss them at y= our > convenience > > > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > > > On Wed, Aug 14, 2024 at 11:07=E2=80=AFAM Diane Mockenhaupt dmockenhaupt@thekey.com> wrote: > >> Good Morning Tim, >> >> May I ask for your recommendation on a reply to a question a prospective >> client has regarding the indemnification disclaimer we have in the Clien= t >> Consent Agreement? >> >> The client is questioning our Limitation of Liability. He would like to >> know why we have this language in our agreement. >> >> For reference it is statement number 17 in the agreement, which I have >> pasted below. >> INDEMNIFICATION, DISCLAIMERS, LIMITATION OF LIABILITY: In recognition of >> the relative risks and benefits of Services provided by us, you agree to >> the fullest extent permitted by law to indemnify, defend and hold harmle= ss >> us and our officers, directors, members, employees, affiliated entities, >> successors and assigns (=E2=80=9CCompany Releasees=E2=80=9D) from and ag= ainst any and >> all causes of action, losses, liabilities, claims, damages, actions, >> suits, proceedings, settlements, judgments, costs and expenses >> (including reasonable attorneys=E2=80=99 fees) arising out of, or in con= nection >> with any and all liability or cause of action, however alleged, related >> to or arising under your acts, omissions, or breaches of this Agreement. >> >> All the Best, >> Diane >> >> >> -- >> Diane Mockenhaupt >> General Manager, Chicago Office >> *Please note my email