--0000000000006e4c8b06176c403f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All! We are engaging in a project to gather insights from our highest-tier clients. We are asking every Client Success Manager (CSM) to help us achieve this goal by briefly interviewing their top 2 highest utilizer clients. - *Criteria: * Clients that are on service for 60+ hours/week and 4+ weeks duration VIP Client List - *Conducting Survey:* CSM will attempt to contact top 2 clients who meet above criteria beginning 5/6. Goal is to at least reach 1 of your 2 clients! - *Data Entry:* Google Form will be utilized by the CSM to complete the interview questions. - *Completion Date:* Google form will need to be completed by CSM=E2=80= =99s no later than 5/13 Action Items: 1. Review the VIP client list and determine the top 2 clients per CSM for your sites. 2. Prepare any questions regarding the above points for the GM meeting on Monday, May 6th. Dates to Remember: - May 6th: GM call to address questions. - May 13th: Completion of Google Form by all CSMs with client-provided answers. Best, --=20 Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] --0000000000006e4c8b06176c403f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All! We are engaging in a project to gather insights from our highest-tier c= lients. We are asking every Client Success Manager (CSM) to help us achieve= this goal by briefly interviewing their top 2 highest utilizer clients. Criteria:=C2=A0 Clients that are on serv= ice for 60+ hours/week and 4+ weeks duration VIP Client List <span style=3D"back= ground-color:transparent;font-style:normal;font-variant:normal;text-decorat= ion:none;vertical-align:baseline;white-space:pr