--000000000000a854320606d7896f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good=E2=80=A6.$125 every 2 months in NJ and has become a real proble= m with some clients so I have started waiving the fees as they have threatened to leave. On Tue, Oct 3, 2023 at 6:33 PM Chen Xie wrote: > Hi guys --- let's wait for Audra and Tiffany to share an official > spreadsheet tomorrow. Waiving the RN fee is immaterial IMO ($100 a > quarter?) and wouldn't qualify as this, more like ordinary course of > business. Yes, outcome is important on anything that we activated. > > On Tue, Oct 3, 2023 at 6:32=E2=80=AFPM Kimberly Guerci wrote: > >> We have a handful that we have already made these offers to so I will >> have the teams get the spreadsheets started and tagged once we have them= . >> Do you want us to add the outcome so we can track if it is working or no= t? >> Also, if we are waiving the RN fee to keep someone, do we add those as w= ell? >> >> >> >> On Tue, Oct 3, 2023, 5:35 PM Chen Xie wrote: >> >>> All, see the detailed program notes below. >>> >>> >>> Purpose: >>> To identify areas of opportunities to prevent long-term Tier 1/Elephant >>> clients from discharging with TheKey using available economic >>> incentives/inducements. >>> >>> Mechanism: >>> Regional Directors and a select Regional Manager in participating >>> regions will be authorized to provide special inducements to clients wh= o >>> have communicated a desire to leave service, an expected plan to leave >>> service in the future, or who are known to have left service for a >>> non-mortality reason. >>> >>> The mechanism can only be used on clients who have been on service with >>> TheKey for at least one month, though ideally we want to be more select= ive >>> towards those who have been on service at least three months. >>> >>> Inducements can include price reductions on the hourly rate, avoidance >>> of a future rate increase, the assignment of a favored caregiver for >>> non-billed OT, or other economic benefits to the client. Provided that >>> the caregiver margin remains 38% or greater (10% below our current aver= age >>> of 48%), we should seek to retain the client. >>> >>> Expected Outcome / Rationale >>> If we can target our clients effectively who have already established >>> themselves in the top 3 deciles of our Client Lifetime Value, >>> incremental margin generated by these clients (who might otherwise >>> leave for a cost efficient alternative) should be accretive to the net >>> topline revenue and net dollar EBITDA of our business. Because we have = to >>> be very selective and only target situations in which the client would >>> otherwise be lost, authority will be delegated only to our most senior >>> client professionals in the field. >>> >>> Tracking / Authorization >>> No special incentives to track but only the RD and RM Client Success >>> will be authorized to approve the client concessions. >>> >>> Tiffany and Audra will e