--000000000000621eac05f1876572 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keith, It's extremely frustrating because I've never had these issues with the prior faxing system I used. I need to know what's going on. I cannot dedicate time on going back and forth to find out why its not going through. This is my 4th time trying to fax. Can you kindly please check with Ring Central on why these are getting declined and how we can fix this problem. I need to submit these as soon as possible as it's affecting our AR and client success. thank you, On Fri, Dec 30, 2022 at 12:06 PM Keith Moore wrote: > Hi Ali, > > Thank you for confirming that. The only options at this point would be fo= r > the terminating side to troubleshoot why they can't receive our faxes and > their connection keeps dropping. RingCentral isn't able to assist as the > issue is not on their network and is specific to that one number.=E2=80= =8B > =E2=80=8B > I recommend reaching out to a contact on the terminating side to see if > they can resolve the issue or provide an alternate number/method to send > that information over to them. > > > Thanks, > > Keith Moore > > > On Fri, 30 Dec at 12:01 PM , Ali Malik wrote: > No I=E2=80=99m not having issues with other faxes , the failed ones are f= rom this > number . > > Thank you, > > On Dec 30, 2022, at 11:44 AM, Keith Moore wrote: > > =EF=BB=BF > Hi Ali, > > The root issue before was that the terminating side was dropping the > connection. RingCentral's suggestion to send smaller batches was to try a= nd > circumvent the periodic drops from that number. > =E2=80=8B > Are you have any issues faxing other numbers? > What percentage of your total faxes are you getting failed notifications? > > Thanks, > > Keith Moore > > > On Fri, 30 Dec at 11:28 AM , Ali Malik wrote: > Hi Keith, > > The issue before was there were too many documents being sent at once. > like 40 pages I believe. I divided them up to send them but again they ha= ve > failed. Im not sure if its failing because of number or document size. > > > thank you > > On Fri, Dec 30, 2022 at 11:25 AM Keith Moore wrote= : > >> Hi Ali, >> >> I see that this is the same phone number that you've had issues faxing i= n >> the past. >> Are you have any issues faxing other numbers? >> What percentage of your total faxes are you getting failed notifications= ? >> =E2=80=8B >> We previously opened a ticket with RingCentral to investigate this exact >> issue and they advised us that the fax is dropping on the terminating si= de ( >> 8448596155) >> Does the vendor your trying to fax have a contact number that we reach >> out to try and resolve this on their end? >> >> >> Thanks, >> >> Keith Moore >> >> >> > > -- > *Ali Malik* > Manager - Financial Operations > > 146715:611100 > --=20 *Ali Malik* Manager - Financial Operations --000000000000621eac05f1876572 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keith, It&