--0000000000002dfdd405e196af4f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You're very welcome! Just in case, here is the new process for your reference. As I believe Sandra might have mentioned to you, this is currently associated only with offices on Medallia. Please don't hesitate to reach out if you have any feedback/questions and/or would like to set up a call to discuss in more detail. Have a wonderful rest of your day! Thank you, On Thu, Jun 16, 2022 at 1:37 PM Timothy Thomas wrote: > Perfect, thanks Keri. > > On Thu, Jun 16, 2022 at 4:37 PM Keri Thrush wrote: > >> Thanks so much, Sandra! >> >> I will go ahead and reach out to the GM's who manage the remaining sites >> in order to educate on the new process and get them onboarded early next >> week. >> >> In the meantime, just in case, I will review all alerts received since >> the launch of the closed loop process and forward any to the appropriate >> GM's. >> >> Thank you, >> >> >> On Thu, Jun 16, 2022 at 10:44 AM Sandra Daoust > sdaoust@homecareassistance.com> wrote: >> >>> Hi Keri, >>> >>> Thank you for the training on Medalia yesterday. >>> >>> I am copying Tim Thomas on this email so that we can loop in anyone els= e >>> in the Canadian locations for training as well. >>> As mentioned, my billing team is taking care of billing for HCA Toronto= , >>> Mavencare and HCA Montreal. The other Canadian sites are still managing >>> billing on their own. This will change soon, but currently it is in the= ir >>> hands. Any billing or service issues that come up for those sites >>> (Winnipeg, Vancouver, Oakville, Waterloo and Calgary) should be tagged = to >>> the GMs of those sites. Tim mentioned that the GMs are already getting >>> Medallia notifications, but I am not sure if they are trained on the cl= osed >>> loop process. >>> >>> Thank you so much! >>> Sandra >>> >>> >>> >>> Sandra Daoust >>> >>> >>> >>> *Finance Manager - Canada* >>> >>> Tel: 514.907.5065 | Fax: 514.221.4265 >>> >>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >>> >>> >>> >>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --0000000000002dfdd405e196af4f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You're very welcome! Just in case, here is the new process for your reference. As I believe Sandra migh= t have mentioned to you, this is currently associated only=C2=A0with office= s on Medallia.=C2=A0 Please don't hesitate to reach = out if you have any feedback/questions and/or would like to set up a call t= o discuss in more detail. Have a wonderful rest of your = day! Thank you, On Thu, Jun 16, 2022 at= 1:37 PM Timothy Thomas < tt@thekey.com > wrote: Perfect, thanks Keri. On Thu, Jun 16, 2022 at 4:37 PM Keri T= hrush < kthrush@t= hekey.com > wrote: Thanks so much, Sandra! I wi= ll go ahead and reach out t