----==_mimepart_65fb07bb72927_1f43fa1787deac0450708a0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Can you do 2:30pm your time instead? = = On Wed, 20 Mar at 11:32 AM , Shawntel Sousa wrote: I can do 130pm Calgary time, does that work=C2= =A0for you? Best Regards, Shawntel Sousa, LPN Client Success Manager = TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number: (20= 4) 489-6000 Mobile number: (403) 305-6588 = = = = = = = = On Wed, Mar 20, 2024 at 8:36=E2=80=AFAM Roxana Cruz wrote: = = = = = Shawntel,=C2=A0 = = Do you have time today to connect? = = = = = = On Wed, 20 Mar at 10:30 AM , Shawntel Sousa wrote: Hi,=C2=A0 = = That is the clients rate, we set the rate under the hourly and some how = this one is moved to default to which we do not utilize in our market. Th= is being said it=E2=80=99s not attaching to shifts and leaving them at a = different rate.=C2=A0 = = I have had to correct this client a few weeks in a row for the wrong bil= ling rate.=C2=A0 Best Regards, Shawntel Sousa, LPN Client Success Mana= ger TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number= : (204) 489-6000 Mobile number: (403) 305-6588 = = = = = = = = On Tue, Mar 19, 2024 at 11:45=E2=80=AFAM Roxana Cruz wrote: = = = = = Sorry for my delay in responding.=C2=A0 = = I see that the client has a default rate - was this not his default rate= ?=C2=A0 = = =E2=80=8B=E2=80=8B ----==_mimepart_65fb07bb72927_1f43fa1787deac0450708a0 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Can you do 2:30pm your time instead? On Wed, 20 Mar at 11:32 AM , Shawntel Sousa &= lt;ssousa@homecareassistance.com> wrote: I can do 130pm Calgary time= , does that work=C2=A0for you? Best Regards, Shawntel Sousa, LPN Client Success Manag= er TheKey Calgary Office number: (403) 301-3777 Winnipeg Of= fice Number: (204) 489-6000 Mobile number: (403) 305-6588 On Wed, Mar 20, 2024 at 8:36=E2=80=AFAM Roxana Cruz < clearca= resupport@homecareassistance.com > wrote: Shawntel,=C2=A0 Do you have time today to connect? On Wed, 20 Mar at 10:30 AM <span style=3D'font-family:"Helvetica Neue",H= elvetica,Arial,sans-se