--Apple-Mail-5E2F669D-DFD7-4E0B-B98B-B1560C072228 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Sent from my iPhone Begin forwarded message: > From: Ron Vitale > Date: June 21, 2019 at 7:28:33 AM GMT-4 > To: Maxine Silverman > Cc: "gvitale0518@gmail.com" , Joanne , Ray Vitale , "vitale10708@gmail.com"= > Subject: RE: URGENT - INVOICES NO CLSC CREDIT - Lina and Joe Vitale - Hom= e Care >=20 > I can be reached at 917 771 5422 but prefer that an email with a resolutio= n sent to us as soon as possible. >=20 > Ron > =20 > From: Maxine Silverman =20 > Sent: Friday, June 21, 2019 7:27 AM > To: Ron Vitale > Cc: gvitale0518@gmail.com; Joanne ; Ray Vital= e ; vitale10708@gmail.com > Subject: Re: URGENT - INVOICES NO CLSC CREDIT - Lina and Joe Vitale - Home= Care > =20 > Hi, > =20 > Timothy will be in touch today as I am about to board a flight.=20 > =20 > I hope we can rectify the situation.=20 > =20 > Maxine=20 >=20 > Sent from my iPhone >=20 > On Jun 21, 2019, at 7:06 AM, Ron Vitale wrote: >=20 > Maxine, > Home Care arranged it the first time with Chantale and CLSC, your expectat= ion to have us handle/deal with this once the change was made which was trig= gered by Home Care, why was this addressed only over the past two weeks, we h= ave known that Chantale would leave in June for months. Why didn=E2=80=99t y= ou or Home Care address or plan ahead, again this is unacceptable and really= on Home Care=E2=80=99s shoulders. > =20 > Sven taking a two week vacation after we have known for months from Home C= are that Chantale would be moving on in June. How will you and your team ad= dress our frustration with this situation, we need a solution not excuses. O= ur request is to credit us the difference either in hours or a straight chec= k. >=20 > Thank You > Ron > =20 > From: Maxine Silverman =20 > Sent: Friday, June 21, 2019 7:01 AM > To: Ron Vitale > Cc: gvitale0518@gmail.com; Joanne ; Ray Vital= e ; vitale10708@gmail.com > Subject: Re: URGENT - INVOICES NO CLSC CREDIT - Lina and Joe Vitale - Home= Care > =20 > Hi Ron, > =20 > I=E2=80=99m sorry but both Joanne and George knew and from my understandin= g were trying to get in touch with him as well to find out what he needs. =46rom= my understanding George or Joanne got ahold of the replacement who was the m= ost helpful considering Sven never responds to us.=20 > =20 > Maxine=20 > =20 > =20 > Sent from my iPhone >=20 > On Jun 21, 2019, at 6:50 AM, Ron Vitale wrote: >=20 > Hello Maxine > I am sorry but this is unacceptable, we were NOT notified that you couldn=E2= =80=99t get a hold of Sven and to my knowledge were not advise, I see this a= s =E2=80=9Cpassing the buck=E2=80=9D and I don=E2=80=99t know why we have to= pay the difference while Sven was on vacation. Perhaps over the next two w= eek Home Care can credit us the difference. > =20 > Your email tells me that Sven was on vacation so you have to pay an extra 4= 12$, does this make sense to you because it does not