Re: New Email Support Inquiry from Tim Thomas (Priority)

From
OptinMonster <support@optinmonster.com>
To
Timthom2 <tt@homecareassistance.com>
Date
Fri, 14 Aug 2015 02
Folder
INBOX
Hey Tim,

Yes, you would= put both on the same page. The mobile optin will only
load on mobile= devices, and regular lightbox optins will not load on
mobile devices.=

It appears that the lightbox is working pretty well for me! :-)
=
How would you rate the quality of my reply?
Great [1]  =   Okay [2]    Not Good [3]

Thomas Griffin
sup= port@optinmonster.com

**Our Standard Support Hours are 9am - 5= pm EST, Monday through
Friday. While we may respond to tickets outside= of this support
window, that is not the norm. Thank you for your pati= ence and we’ll
respond to any additional questions you may hav= e as soon as
possible.**

Links:
[1]
https://secur= e.helpscout.net/satisfaction/57858693/record/289203712/1/
[2]
https:= //secure.helpscout.net/satisfaction/57858693/record/289203712/2/
[3]=
https://secure.helpscout.net/satisfaction/57858693/record/289203712/3= /

> On Thu, Aug 13, 2015 at 2:55 PM EDT, Timthom2 &lt;tt@home= careassistance.com&gt; wrote:
>
>
>
> NAME
>
> Tim Thoma= s
>
> EMAIL
>
> tt@homecareassistance.com
>
> WEBSITE IN= QUESTION
>
> Please Specify
>
> YOUR COMMITMENT TO HELP US HE= LP YOU! :-)
>
> * I do solemnly declare that I am using the latest= version of
> OptinMonster, have cleared out my browser/website cookie= s and caches
> and am still experiencing this problem.
>
> MESSAG= E
>
> If i want to utilize the mobile optin, am I supposed to drop= both
> the standard and mobile code on the same page? I tried any it= doesn't
> seem to work - here's a dummy page i'm testing. It has both= a standard
> and optin tag . neither seem to work -
> https://www.h= omecareassistancemontreal.ca/client_resource.html [1]
>
>
>
>= Links:
> ------
> [1] https://www.homecareassistancemontreal.ca/cli= ent_resource.html
>
>
>
>

 --=_3c83078b0622011799f156acaa72eb24 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable

								= 				Hey Tim, Yes, you would put both on the same page. Th= e mobile optin will only load on mobile devices, and regular lightbox op= tins will not load on mobile devices. It appears that the lightbo= x is working pretty well for me! :-)
					 How wo= uld you rate the quality of&nbsp;my reply? Great &nbsp;&nbsp; Oka= y &nbsp;&nbsp; Not Good -- Thomas Griffin support@optinmonster.com **Our Standar= d Support Hours are 9am - 5pm EST, Monday through Friday. While we= may respond to tickets outside of this support window, that is not the= norm. Thank you for your patience and we’ll respond to any addi= tional questions you