----==_mimepart_67f5215c4523a_c68456c2016353 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy, Thank you for contacting the HR Service Center. I am happ= y to help you! We are working on your inquiry INC-165210 and will re= ach out to you if we have any additional questions. You can fo= llow the progress of your inquiry by clicking this link: https://thekey.f= reshservice.com/helpdesk/tickets/165210 Thank you, Your Human Resou= rces Service Center 1.888.874.8088 Please share your experience -Cl= ick here to complete a 3-question survey = On Tue, Apr 8 9:11 AM , Timothy <tt@thekey.com> wrote: = @TheKey Onboarding Good morning. Could you please work with Carolyn in ou= r Montreal office to have our caregiver employment contract updated to al= ign with our practice of paying out vacation pay on each paycheck. Additi= onally, in Montreal, we charge caregivers for their background check. I w= asn't aware that this is not clearly detailed in our contract. Please= add this in. = Thank you = Tim = = = On Mon, Apr 7, 2025 at 4:12=E2=80=AFPM Carolyn Daoust <carolyn.daoust= @thekey.com> wrote: = = = = = Hi Timothy. = = Please see the second attachment in this message. The portion about vaca= tion pay in this document is not the correct information for the Caregive= rs. = = Also, Mel R mentioned the portion about the background check charge has = also not been added to the contract. = = Thank you. = = Carolyn Daoust = = Gestionnaire des Ressources Humaines/Employee Care Manager = Ressources Humaines/Human Resources 514-907-5065 = TheKey.ca = = = = ---------- Forwarded message --------- From: Melissa Rus <mrus@thekey= .com> Date: Mon, Apr 7, 2025 at 2:46=E2=80=AFPM Subject: Fwd: Demande = de clarification concernant ma fiche de paie du 4 avril 2025 To: Carolyn = Daoust <carolyn.daoust@thekey.com> = = = Can you deal with this? = Seems like they didn't put her at the rate she and I agreed to, she = should be at $20, it's on her profile and contract. = The $24 might be the background check, I'm not sure (even though I d= educt $25). = = Melissa Rus = = Recruteuse / Recruiter | TheKey = Bureau / Office Canada: 514.418.6320 = Office US: 267.692.3011 = = = = ---------- Forwarded message --------- From: Fayolle Nya <nyafayolle@= gmail.com> Date: Fri, Apr 4, 2025 at 5:17=E2=80=AFPM Subject: Demande = de clarification concernant ma fiche de paie du 4 avril 2025 To: <mru= s@thekey.com> = = Madame, Monsieur, = Je me permets de vous =C3=A9crire afin d=E2=80=99obtenir des clarificati= ons pr=C3=A9cises concernant ma fiche de paie =C3=A9mise pour la p=C3=A9r= iode du 17 mars au 30 mars 2025, car plusieurs =C3=A9l=C3=A9ments me semb= lent incoh=C3=A9rents au regard de mon contrat de travail. = 1. Incoh=C3=A9rence sur le salaire brut Mon contrat pr=C3=A9voit un taux horaire de 20,00 $/h. Sur cette fiche d= e paie, il est indiqu=C3=A9 que j=E2=80=99ai travaill=C3=A9 14 heures (4