--0000000000007f466e0620214f36 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, looking into and will circle back promptly. Aileen Ruffin Head of Service Quality Direct: 408-669-5645 Email: aruffin@thekey.com On Tue, Aug 20, 2024 at 9:36=E2=80=AFAM Timothy Thomas wrot= e: > Hi Aileen, > > We seem to still have some VCH clients who are being picked up by the > medallia surveys. We're not including their emails in clearcare but someh= ow > they getting pulled from the careplans. Can we use a tag or something to > block off this subset of clients? > > Thanks! > > ---------- Forwarded message --------- > From: Sharon Speirs > Date: Tue, Aug 20, 2024 at 9:50=E2=80=AFAM > Subject: Fwd: Caregiver Match Report > To: Timothy Thomas > > > > How do we stop the surveys to VCH? > This woman hates everyone as she hates the health care system - I have > talked to her on the phone and already replaced two caregivers > > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > ---------- Forwarded message --------- > From: Medallia Feedback > Date: Tue, Aug 20, 2024 at 5:01=E2=80=AFAM > Subject: Caregiver Match Report > To: > > > This report shows how satisfied clients are with each of their caregivers > that have completed a shift in the past 30 days. > > *Caregiver Ambassadors* - Please use this report to manage individual > caregiver performance. > > *Client Success Team* - Clients who leave negative feedback for multiple > caregivers should be prioritized for follow-up, potential re-assessment, > and update of the care plan, and close collaboration with Staffing to > ensure that satisfactory replacement caregivers can be identified. > View My Dashboard > > > Division Region Client Name Link to Response Caregiver 1 Satisfaction > Score Caregiver 2 Satisfaction Score Caregiver 3 Satisfaction Score Careg= iver > 4 Satisfaction Score Caregiver 5 Satisfaction Score Caregiver 6 > Satisfaction Score > > Canada > Canada > Janet (Isabel) Clarke #1486980 > Go to Response > > - > 9 > - > 6 > Canada > Canada > Jenny Herman > Go to Response > > 10 > > --0000000000007f466e0620214f36 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, looking into and will circle back promptly. Aileen Ruffin Head of Service Qual= ity Direct: 408-669-5645 Email: aruffin@thekey.com On Tue, Aug 20, 2024= at 9:36=E2=80=AFAM Timothy Thomas < tt@= thekey.com > wrote: Hi Aileen, We seem to still have some VCH clien= ts who are being picked up by the medallia surveys. We're not including= their emails in clearcare but somehow they getting pulled from the carepla= ns. Can we use a tag or something to block=C2=A0off this subset of clients?= Thanks! ---------- Forwarded message --------- Fr= om: Sharon Speirs = < sspeirs@thekey.com > Date: Tue, Aug 20, 2024 at 9:50=E2= =80=AFAM Subject: Fwd: Caregiver Match