--000000000000f4879b062b5e141a Content-Type: multipart/alternative; boundary="000000000000f4879b062b5e1419" --000000000000f4879b062b5e1419 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Tim, Here is the notification we receive when attempting to access QB. As discussed in the meeting, if we are able to get access to QB for the month we can work on gathering all active clients payment summary information and save all the data into the G-drive for future use. Please let me know when you're able to get that subscription and we can get to work [image: image.png] Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Fri, Jan 10, 2025 at 7:00=E2=80=AFAM Timothy Thomas wrot= e: > Has anyone tried to log into the old system / Quickbooks to verify if we > can still access the old invoices? > > We're going to have a lot of clients asking for 2024 tax summaries. Will > we be able to provide the full year's worth of records via Versapay alone= ? > > On Fri, Jan 10, 2025 at 9:03=E2=80=AFAM Sophia Jantz = wrote: > >> Hi Tim, >> >> The information is in QuickBooks which we no longer have the access to, = I >> checked with our payment applications team and they also no longer have >> access. I appreciate any information you could provide. Thank you! >> >> Respectfully, >> >> Sophia Jantz >> Billing Help Desk >> 866-226-1702 >> billing@thekey.com >> 8:00AM-5:00PM EST Monday-Friday >> >> On Thu, 9 Jan at 12:14 PM , Timothy Thomas wrote: >> Is this prior to the integration with Versapay? >> >> On Thu, Jan 9, 2025 at 12:07=E2=80=AFPM Joey Taylor >> wrote: >> >>> Good Afternoon, >>> >>> I am not sure how I can help with this. @Timothy Thomas = any >>> idea where this could be found? >>> >>> Thanks, >>> >>> On Thu, Jan 9, 2025 at 10:17=E2=80=AFAM Sophia Jantz wrote: >>> >>>> Hi Team, >>>> >>>> Good morning. I wanted to follow up and see if you are able to provide >>>> me with the requested information for this client, they are needing th= e >>>> dates payments were made for tax purposes for the 2024 tax year. Are y= ou >>>> able to provide this to me? Please advise . Thank you! >>>> >>>> Respectfully, >>>> >>>> Sophia Jantz >>>> Billing Help Desk >>>> 866-226-1702 >>>> billing@thekey.com >>>> 8:00AM-5:00PM EST Monday-Friday >>>> >>>> On Tue, 7 Jan at 3:15 PM , Sophia Jantz wrote: >>>> Hi team, >>>> >>>> Good afternoon. I have this client who is requesting the dates that >>>> invoices were paid for tax purposes. I provided them with the year to = date >>>> statement, however this does not have that information. Are you able t= o >>>> assist in providing this it would be for dates of 1/1/2024 through >>>> 5/5/2024. I appreciate any information you can provide. Thank you! >>>> >>>> Respectfully, >>>> >>>> Sophia Jantz >>>> Billing Help Desk >>>> 866-226-1702 >>>> billing@thekey.com >>>> 8:00AM-5:00PM EST Mon