----==_mimepart_6671ad135a4b_21b3fc0bf204bc0392197f5 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Marc from our HD team is reaching out to Andrew to confirm if t= hey would like to use a Debit/Credit card, He has left Andrew a message a= nd is awaiting a call back Thanks,=C2=A0 Lito Delapena Manager= =C2=A0Customer Contact & Collections Center = = On Tue, 18 Jun at 11:28 AM , Timothy Thomas wrote: Hi Lito, = Has the client agreed to have their card run? = = = = On Tue, Jun 18, 2024 at 9:24=E2=80=AFAM Lito Delapena wrote: = = = = = Hi All, = = AS previously discussed with Tim, we currently are unable to process US = ACH transactions for =C2=A0CAD Invoices out of Versapay. We do however ha= ve the ability to run US based Credit Cards to cover the charges. Since E= laine is in Montreal their invoices will be Surcharge Fee Exempt, we have= transitioned out clients who previously wanted to pay using their US ACH= account to credit card instead. Please let me know if you have any quest= ions. = = = Thanks,=C2=A0 = = = = Lito Delapena = = Manager=C2=A0Customer Contact & Collections Center = = = = = = On Mon, 17 Jun at 12:55 PM , Billing wrote: Hello Joey, = I am receiving this from Versa Pay.=C2=A0 I will await Lito's instructio= ns.=C2=A0 = = = = John Janiga Collections Analyst 2=C2=A0 john.janiga@thekey.com = 408-647-7538=C2=A0 = = TheKey.com = = = = = = = = = = On Mon, Jun 17, 2024 at 12:54=E2=80=AFPM Joey Taylor wrote: = = = Hey John, Lito had created this form for American families (payers) pay= ing Canadian client invoices. From my understanding, it is supposed to wo= rk with our banking system. I have added Lito to this thread to confirm. = = Thanks,=C2=A0 = = = On Mon, Jun 17, 2024 at 12:50=E2=80=AFPM John Janiga wrote: = = = Hello Joey, = This bank account is US and will not process invoices=C2=A0in CAD.=C2=A0= = = Not sure how to correct this, reassigned to Marc Atkinson for review and= instructions.=C2=A0 = = = John Janiga Collections Analyst 2=C2=A0 john.janiga@thekey.com = 408-647-7538=C2=A0 = = TheKey.com = = = = = = = = = On Mon, Jun 17, 2024 at 12:39=E2=80=AFPM Joey Taylor wrote: = = = Hey John, Yes and yes!!=C2=A0 = Thanks,=C2=A0 = = = On Mon, Jun 17, 2024 at 10:19=E2=80=AFAM John Janiga wrote: = = = Hello=C2=A0Joey,=C2=A0 = I would like to confirm if this PAD account should=C2=A0be set to auto p= ay ( it currently is not ).=C2=A0 = = Also, we have open billing in the amount of $1,980.=C2=A0 Can we process= this ?=C2=A0 = = Thank you,=C2=A0 = = = John Janiga Collections Analyst 2=C2=A0 john.janiga@thekey.com = 408-647-7538=C2=A0 = = TheKey.com = = = = = = = = = On Fri, Jun 14, 2024 at 6:02=E2=80=AFPM Joey Taylor wrote: = = = Good Evening, = I have attached below the updated payment for client Elaine Blank in Mon= treal. The client's son will be paying by ACH (form attached below). The = son Andrew Samet will also be the one receiving the invoices (asamet@ssa-= dc.com). I have made the neces