--0000000000001fedc80609b8b94e Content-Type: multipart/alternative; boundary="0000000000001fedc70609b8b94d" --0000000000001fedc70609b8b94d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I believe it is returned as it was taken, and these were taken in two transactions for some reason. Not sure who handled payments prior to Vashon. *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, Nov 9, 2023 at 9:05=E2=80=AFAM Timothy Thomas wrote= : > Got it. > > Why would they run the refund as two transactions? > > On Thu, Nov 9, 2023 at 8:57=E2=80=AFAM John Janiga wrote: > >> The amounts are refunds to her card for the overpayment. >> >> [image: image.png] >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Thu, Nov 9, 2023 at 8:54=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Tim, >>> >>> The pending charges she is referencing, I believe these are the refunds >>> processed that were taken as Vashon states prior to his time. >>> >>> Totalling $5,500.26. >>> >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Thu, Nov 9, 2023 at 8:50=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Tim, >>>> >>>> So this is getting messy, how should we handle this? >>>> >>>> I know we are waiting for a current statement, but I think we will nee= d >>>> to have Vashon confirm these pending charges Kelly is referencing for >>>> November 7th. >>>> >>>> Thoughts ? >>>> >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Thu, Nov 9, 2023 at 8:22=E2=80=AFAM Kelly Leigh Casey >>> kcpsolutions@gmail.com> wrote: >>>> >>>>> Hi Tim and John, >>>>> >>>>> Just a reminder that we need the statement for Penny Casey. A charge >>>>> went through on November 5th for $5392.49 and then there were a coupl= e of >>>>> =E2=80=9Cpending charges=E2=80=9D on November 7th that did not add up= - specifically one for >>>>> $4312.74 followed by $1187.52. >>>>> >>>>> I think your staff who are inputting payments may need more >>>>> support/training. They should not randomly be putting numbers in that= do >>>>> not match any invoice ($1187.52). >>>>> >>>>> Please send statement asap so we can track if there were errors and >>>>> ensure there is enough money in the account for actual invoices. >>>>> >>>>> With thanks, >>>>> >>>>> Kelly >>>>> >>>>> >>>>> >>>>> >>>>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --0000000000001fedc70609b8b94d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I believe it is returned as it was take