--000000000000fbd7d0061c583639 Content-Type: multipart/alternative; boundary="000000000000fbd7cf061c583638" --000000000000fbd7cf061c583638 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Bethany We have found the issue. HH had a shift that did not have the authorization-coded billing rate and because of this, the shift was billed directly to the client. I found one more for client CS on June 14th that I have corrected but might have been sent to the client directly. All the others are properly coded and we have put a redundancy in place to mitigate this happening again. Once more, my sincerest apologies. have a great day and please reach out if you have any questions, comments or concerns. Best regards, Timon Page General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Wed, Jul 3, 2024 at 9:31=E2=80=AFAM Bethany Galbraith wrote: > Thank you, Timon. I appreciate that. > > > > *From:* Timon Page > *Sent:* Tuesday, July 2, 2024 4:20 PM > *To:* Bethany Galbraith > *Cc:* Timothy Thomas ; Kristy Poyner ; > Matilda Kress ; Jo Wilson JoAWilson@regionofwaterloo.ca> > *Subject:* Re: Action required - updated > RE: Invoices issued to Region > of Waterloo HSSP clients > > > > *CAUTION! EXTERNAL SENDER* > Were you expecting this email? TAKE A CLOSER LOOK. Is the sender > legitimate? > DO NOT click links or open attachments unless you are 100% sure that the > email is safe. > > Hi Bethany > > > > I sincerely apologize for this misstep and we are looking into the matter > now. I have gone through our client profiles personally and the billing > department is reviewing the process on their end. As soon as we have an > update on the issue we will let you know. > > > > Best regards, > > > > *Timon Page * > > General Manager, Ontario > > *Please note my email address has changed:* > > timon.page@thekey.com > > Mobile: (437) 223-0841 > > *TheKey.com * > > > > > > > > > > On Tue, Jul 2, 2024 at 3:22=E2=80=AFPM Bethany Galbraith BGalbraith@regionofwaterloo.ca> wrote: > > Good afternoon, > > > > It has come to my attention that another HSSP client (initials H.H. on > Teakwood Dr) received an invoice in the mail from The Key =E2=80=93 dated= June 12, > 2024 for homemaking provided on June 5, 2024. > > > > We are concerned that all HSSP clients supported by The Key received > individual invoices again. Please advise what steps will be taken to > address this. > > > > Thanks, > > > > Bethany > > > > > > On Thu, May 30, 2024 at 8:30=E2=80=AFAM Jo Wilson > wrote: > > Good Morning, > > > > Thank you for the update and assurances. > > > > Have a good day. > > > > Thanks, > > > > *Jo Wilson*, BScPSY(Hons), GradCertSocImp > > My pronouns are: she/her > > Coordinator, Homemaking Services Program > > Seniors' Services > > Community Services, Region of Waterloo > > 247 Franklin Street North > > Kitchener Ontario, N2A 1Y5 > > Ph: 519-893-8494 x6342, TTY: 519-57