--00000000000090bbf505bff3c582 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, I have consulted with the HCA Legal team and they have proposed the following language to be added to your Consent Agreement: *DEPOSIT: *Client agrees to make a prepayment of $_________ for _____ minimum hours of care. Company will immediately apply the prepayment toward services rendered. When the prepayment is exhausted, Client agrees to pay future invoices for services upon receipt, consistent with this Agreement. EXCEPT AS SET FORTH BELOW, THE DEPOSIT IS NON-REFUNDABLE FOR THE MINIMUM HOURS OF CARE REQUIRED BY THIS AGREEMENT. CLIENT ACKNOWLEDGES THAT THEY REMAINS RESPONSIBLE FOR THE PAYMENT OF THE DEPOSIT IRRESPECTIVE OF WHETHER CLIENT USES THE SERVICES FOR THE MINIMUM HOURS. In its sole discretion, Company may issue a pro-rata refund of the deposit to the Client. Examples of refund requests include: the Company terminating its service without servicing the Client for the minimum hours due to Client mortality, or in the case of Company=E2=80=99s failure to deliver services to Client. For an= y such incidents, Client may request a refund of the deposit by submitting a written request to Company. ---------------------- If this language is acceptable to you, I will add it to your Consent Agreement and send the updated PDF back to you. Thanks, Tim! Katie Buell Client Relations Specialist Home Care Assistance Direct: (415) 385-1721 221 Main Street, Suite 520 San Francisco, CA 94105 homecareassistance.com --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity On Mon, Apr 12, 2021 at 7:25 AM Timothy Thomas wrote: > Hi Katie > > We would like to be able to tailor this depending on the case. We > typically aim for 4 weeks of service now, depending on the schedule. If > it's a 24/7 case we would likely ask for less. Is it possible for the CM = to > fill in the number? > > Thanks, > Tim > > On Mon, Apr 12, 2021 at 1:18 PM Katie Buell > wrote: > >> Tim, >> >> We are in the process of working on this. One question I need to clarify >> with you: >> >> Do you have a minimum commitment for care? I see in your CCA a note that >> reads "Minimum commitment of 48 total hours of service" -- is that the >> minimum you were referring to in your original request? >> >> Thanks! >> >> Katie Buell >> Client Relations Specialist >> Home Care Assistance >> Direct: (415) 385-1721 >> 221 Main Street, Suite 520 >> San Francisco, CA 94105 >> homecareassistance.com >> --- >> Read Our Testimonials >> Join Our Newsletter >> >> We Are Hiring! >> >> Champions of Longevity >> >> >> On Thu, Apr 8, 2021 at 12:15 PM Timothy Thomas >> wrote: >> >>> [image: PDF file] >>> Client Consent Agreement - Montreal=E2=80=A6 >>> >>> >>> Hi Katie. >>> >>> Here=E2=80=99s the agreement. >>> >>> Thanks >>> Tim >>> >>> On Thu, Apr 8, 2021 at 4:59 PM Katie Buell >> kbuell@homecareassistance.com> wrote: >>> >>>> Tim, >>>> >>>> We received your request to