--000000000000d4985706361dbf24 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will do. Thanks! *Will Reid* Partner | TheKey Mobile: 513.707.2304 On Tue, May 27, 2025 at 9:02=E2=80=AFAM Timothy Thomas wrot= e: > Hi Will, > > Yes, if this reduction in billable hours impacts your team=E2=80=99s ince= ntive > outcome, we=E2=80=99ll make the appropriate adjustment. > > Please continue to monitor it, and let me know if a manual adjustment is > needed at the end of the month. > > Thanks, > Tim > > On Tue, May 27, 2025 at 8:52=E2=80=AFAM Will Reid wrot= e: > >> Hey Tim, >> Did you get any feedback yet? >> >> Thanks, >> >> >> *Will Reid* >> >> Partner | TheKey >> >> Mobile: 513.707.2304 >> >> >> >> >> >> On Thu, May 15, 2025 at 3:06=E2=80=AFPM Will Reid wro= te: >> >>> Tim, >>> >>> Here are the details for Daniel and Susan Pfau that we discussed today. >>> >>> We have had Dan Pfau as a 24/7 client since July of 2021. He has a rate >>> of $40 per hour. In May, Ann Pfau (daughter), asked us to add Susan, Da= n's >>> wife, to the services after she started displaying dementia symptoms, w= hich >>> she is in complete denial of. We created a new client as the corporate >>> process dictates for Susan Pfau at a rate of $5 per hour. >>> >>> The payer is Bessemer Trust. They just told us that Susan will not >>> approve invoices pertaining to care for herself. The family is asking u= s to >>> combine her rate with Dan's and bill it all under one invoice, which we= can >>> do. There is no change to the total revenue billed each month, it is ju= st >>> being billed differently. With that said, this will impact two >>> separate keys in our bonus structure- Tier 1 count and billed hours. (S= usan >>> has been a client for 31 days, so the retention Key should hold up in = May) >>> I'd like the team to still receive bonus credit in those other two area= s. >>> Can you help with that? While this may not impact May's bonus, as our >>> numbers are still rebounding from being down in the short term. I expec= t us >>> to bounce right back with a strong Q3. >>> >>> Thanks, >>> >>> >>> *Will Reid* >>> >>> Partner | TheKey >>> >>> Mobile: 513.707.2304 >>> >>> >>> >>> --000000000000d4985706361dbf24 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will do. Thanks! Will Reid Partner | TheKey Mobile: 513.707.2304 On Tue, May 27, 2025 at 9:02=E2= =80=AFAM Timothy Thomas < tt@thekey.com > wrote: Hi Will, Yes, if this reduction in billable hours im=