--Apple-Mail-56B79005-52D8-4E7B-9FBD-1183E4C207A2 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Cheryl, Would it b= e possible for you to speak to one of the sons, normally, Philippe is the pr= imary contact. I know that Denny is the one that wrote the email, but normal= ly I would call Philippe and if Philippe thinks it=E2=80=99s necessary, then= I would speak to Denny. The other son, Mark, is away in Gre= ece. Thank you so much, it=E2=80=99s a live in case, and the family= is aware that it was very difficult to find a replacement. We had suggested= hourly care in the past with Philippe, for the shifts of Safuratu, but the f= amily did not want to do it. The other caregiver, Pricilla, who wo= rks live in with Mrs Laporta is working out extremely well. Thank y= ou so much, if you have any questions, let me know. Maria Licoudis RN Client Success Manag= er = 514-= 907-5065 TheKey.ca Begin forwarded message: From: Denny Lapor= ta <denny.laporta@gmail.com> Date: June 26, 2023 at 5:31:30 A= M GMT+3 To: Maria Licoudis RN <mlicoudis@thekey.com>, Meliss= a Caltagirone <mcaltagirone@homecareassistance.com> Cc: "Mar= c Laporta, Dr." <marc.laporta@mcgill.ca>, Philippe Laporta <philipp= e.laporta@gmail.com> Subject: Caregiver inadequacy - a never= event has occurred = =EF=BB=BF Hello Maria, I understand that you are in Greece and wish you restful a= nd surely well-deserved holidays. I nevertheless feel compelled to share thi= s recent event with you as Care Manager of the Montreal Division of The Key,= as it relates to caregiver mistreatment towards our Mother. <p style=3D"margin:0px;font-stretch:normal;font-size:13px;line-height:normal= ;font-family:"Helvetica Neue";font-size-adjust:none;font-kerning:a= uto;font-variant-alternates:normal;font-variant-ligatures:normal;fon